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Earen Santos

@earensantos

I am a technical support specialist delivering exceptional customer service and troubleshooting.

Philippines
Message

What I'm looking for

I'm seeking a customer-facing technical support role where I can lead teams, improve onboarding and quality processes, solve complex technical issues, and grow within a collaborative, customer-centric company.

I am a technical and customer support specialist with nearly eight years of experience delivering phone, chat, and email support across diverse environments.

I have led teams, conducted training sessions, and acted as an SME while handling high-volume queues — processing 500+ monthly support requests and resolving warranty and incident claims. I consistently use Zendesk and CRM systems to track, validate, and resolve application-related issues across Windows, Mac, and Linux.

At companies including Concentrix, Asurion, and MicroSourcing I drove onboarding, upselling, and quality analysis initiatives that improved customer satisfaction and operational efficiency. I seek roles where I can continue to solve technical problems, mentor teammates, and improve processes in a customer-centric organization.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Holy Angel University logoHU

Holy Angel University

Bachelor of Science, Computer Science

2012 - 2016

Bachelor of Science in Computer Science completed at Holy Angel University between 2012 and 2016.

CS

Chevalier School

High School Diploma, General Education

2002 - 2012

Completed elementary and high school education at Chevalier School from 2002 to 2012.

CS

Chevalier School

High School & Elementary Graduate, General Education

2002 - 2012

Completed elementary and high school education at Chevalier School from 2002 to 2012.

Tech stack

Software and tools used professionally

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Earen Santos - Optical Assistant - MicroSourcing | Himalayas