Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@earensantos
I am a technical support specialist delivering exceptional customer service and troubleshooting.
PhilippinesI am a technical and customer support specialist with nearly eight years of experience delivering phone, chat, and email support across diverse environments.
I have led teams, conducted training sessions, and acted as an SME while handling high-volume queues — processing 500+ monthly support requests and resolving warranty and incident claims. I consistently use Zendesk and CRM systems to track, validate, and resolve application-related issues across Windows, Mac, and Linux.
At companies including Concentrix, Asurion, and MicroSourcing I drove onboarding, upselling, and quality analysis initiatives that improved customer satisfaction and operational efficiency. I seek roles where I can continue to solve technical problems, mentor teammates, and improve processes in a customer-centric organization.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
MicroSourcing
Jan 2024 - Present (1 year 10 months)
Provided customer-facing optical support for the Vision Express project, responding promptly to queries and ensuring positive interactions. Logged, validated, tracked, and resolved application-related incidents using incident management tools.
Asurion
Jan 2023 - Jan 2024 (1 year)
Provided technical support via phone, chat, and email for electronic devices, assisted with device setup and troubleshooting, and handled warranty claims. Drove upsell opportunities by recommending relevant services during support interactions.
Concentrix
Jan 2019 - Jan 2022 (3 years)
Processed 500+ monthly support requests for internet and TV technical issues and delivered desktop support across Windows, Mac, and Linux systems. Assisted in cross-selling services and supported onboarding and IT setup processes.
Concentrix
Jan 2019 - Jan 2022 (3 years)
Processed 500+ monthly support requests for internet and TV technical issues, delivered desktop support across Windows, Mac, and Linux, and assisted in cross-selling services based on customer needs.
Degrees, certifications, and relevant coursework
HUBachelor of Science, Computer Science
2012 - 2016
Bachelor of Science in Computer Science completed at Holy Angel University between 2012 and 2016.
High School Diploma, General Education
2002 - 2012
Completed elementary and high school education at Chevalier School from 2002 to 2012.
High School & Elementary Graduate, General Education
2002 - 2012
Completed elementary and high school education at Chevalier School from 2002 to 2012.
PhilippinesYou can contact Earen and 90k+ other talented remote workers on Himalayas.
Message Earen
JAJherick Academia
Senior IT Support Coordinator, Altera Infrastructure (Philippines) Inc.
Francis Muñoz
System Support Analyst I, FIS Global Solutions
JLJoan Llamedo
Customer Support Specialist, Preply, Inc.
Hemylyn Aparato
Customer Support Agent, Tymely
RRRanel Roxas
Technical Customer Support Representative, Geek Squad (Best Buy) Accenture Inc.
Phey Reyes
Senior Technical Support, Cloudstaff
Gil Abrenica Jr
Service Desk Engineer, Microsourcing
Kimberly Ann Umali
Product Support Expert, Podium
Word Official
Technical Support Specialist, Concentrix CVG Philippines
Katherine Balazon
Senior Analyst, HCL Technologies
