Tonet DayTD
Open to opportunities

Tonet Day

@tonetday

IT Support Specialist with a strong background in technical support.

Philippines

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated IT Support Specialist with a Bachelor of Science in Industrial Technology, majoring in Computer Technology. My journey in the tech industry began with an extensive on-the-job training at RICOH Imaging Products, where I honed my skills in technical support and system administration. Over the years, I have accumulated valuable experience working with various companies, including Archangel Technologies and Tech Mahindra, where I excelled in roles that required problem-solving and customer service.

Throughout my career, I have developed a robust skill set that includes expertise in Microsoft Office, Google Suites, and Active Directory, among others. My role as a Back Office Support/Web Analyst at Tech Mahindra allowed me to enhance my analytical skills, while my recent position as an IT Support Specialist at Xtendops Inc. has further solidified my commitment to providing exceptional technical support. I thrive in dynamic environments and am eager to contribute my skills to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

XI
Current

IT Support Specialist

Xtendops Inc.

Jan 2023 - Nov 2024 (1 year 10 months)

Provided IT support and troubleshooting services, ensuring optimal performance of IT systems and user satisfaction.

TE

Virtual Assistant

Task Everyday

Jan 2022 - Jan 2023 (1 year)

Managed administrative tasks and provided virtual assistance, enhancing productivity and communication.

TM

Back Office Support/ Web Analyst

Tech Mahindra

Mar 2021 - Jan 2022 (10 months)

Handled back office operations and web analysis, ensuring efficient data management and customer support.

RC

On-The-Job Training

RICOH Imaging Products (Philippines) Corporation

May 2018 - Mar 2019 (10 months)

Completed 1,800 hours of on-the-job training, gaining hands-on experience in technical support and system administration.

Education

Degrees, certifications, and relevant coursework

Cebu Technological University logoCU

Cebu Technological University

Bachelor of Science, Industrial Technology

2015 - 2019

Pursued a Bachelor of Science in Industrial Technology with a major in Computer Technology, focusing on the integration of technology in industrial processes.

PS

Pusok National High School

High School Diploma

2010 - 2014

Completed secondary education with a focus on foundational subjects preparing for higher education.

IS

Ibo Elementary School

Elementary School Diploma

2004 - 2010

Completed elementary education, acquiring basic literacy and numeracy skills.

Tech stack

Software and tools used professionally

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Tonet Day - IT Support Specialist - Xtendops Inc. | Himalayas