At TMS Dynamics, I manage customer excellence and support operations, streamlining processes to help resolve client issues more quickly. I also created a knowledge base of departmental procedures to support employee onboarding and upskilling.
Previously at TMS Dynamics, I created a customer support department and developed more streamlined procedures, operational workflows, and strategies for business success. I also improved service quality and customer satisfaction and retention.
Across roles in hospitality and events, I managed customer relations, staff, inventory, and operations, and coordinated events and mobile bar operations for professional clients. I hold a Higher Certificate in International Supply Chain Management from IMM Graduate School.
