Landry Saleh

As a Team Lead, I oversee daily operations, ensuring service quality and managing both operational tasks and customer support. I conduct daily QA audits, handle escalations, and monitor team performance against SLAs and KPIs, fostering a high-performing work environment.

Motivated and coached the team to ensure excellent performance. Managed day-to-day operations, prioritized tasks, and assessed risks to meet SLA targets while improving CSAT and productivity significantly.

Managed daily operations for over 80 customer service representatives, focusing on performance against KPIs and enhancing customer satisfaction. Collaborated with senior management on operational improvements and facilitated team meetings to boost efficiency.

Led and motivated a team, conducting one-on-one sessions and overseeing daily operations to ensure KPIs were met. Fostered a performance-oriented culture and communicated process changes effectively.

Provided phone and email support to customers, resolving inquiries and enhancing customer satisfaction. Played a key role in improving CSAT through effective issue resolution and feedback.

Led a technical team in installing and maintaining audiovisual equipment for corporate events. Provided training and managed project timelines to ensure client satisfaction.

Managed relationships with stakeholders and led a team of customer support specialists. Oversaw the supply process of IT equipment and ensured high customer support standards.

Completed a Bachelor of Arts degree in Electronic Operations, focusing on quality assurance and documentation, as well as team management and customer support.

Completed Matric, focusing on foundational education that prepared for further studies and professional development.