Robin Isaacs
@robinisaacs
I lead customer service teams, improve KPI performance, and support recruitment, coaching, and operational compliance.
South AfricaWhat I'm looking for
I've led customer service consultants at SupportYourApp and Teleperformance SA, using KPI reviews, quality evaluations, coaching, and development plans to improve performance and service standards. I also manage employee escalations, attendance, leave, disciplinary records, performance reporting, and compliance with policies and SLAs.
My experience spans customer support, recruitment coordination, onboarding, workforce planning, and operational reporting across utilities, energy services, and clinical-trial appointment scheduling. I'm an analytical, results-oriented problem solver who communicates clearly and works independently while supporting team goals.
Experience
Work history, roles, and key accomplishments
Team Lead
SupportYourApp
Jul 2023 - Jun 2026 (2 years 11 months)
Supervised and supported a team of customer service consultants, ensuring compliance with policies and service standards. Managed performance assessments, coaching, and recruitment activities.
Customer Advisor and Team Lead
Teleperformance SA
Feb 2021 - Jun 2023 (2 years 4 months)
Handled customer utilities enquiries and later led a team of customer service consultants, driving performance and service excellence. Monitored KPIs, conducted coaching, and managed escalations.
Senior Associate
WNS SA
Jul 2022 - Nov 2022 (4 months)
Managed inbound and outbound calls, identified customer needs, and provided product knowledge. Conducted clinical trial pre-screening and scheduled appointments.
Customer Advisor and SME
Capita SA
Aug 2020 - Jan 2021 (5 months)
Investigated and resolved high volume customer utilities enquiries while delivering customer service excellence. Provided accurate product information and achieved individual performance targets.
Receptionist and Filing Clerk
Kintru Truck Hire t/a Emit
Jun 2017 - Feb 2020 (2 years 8 months)
Operated switchboard, captured data, and answered customer email queries. Archived documents and created filing systems.
Banquet Hall Manager Assistant and Waitron
Shaz Caterers
Jan 2017 - Dec 2019 (2 years 11 months)
Assisted with table layout, décor, stock taking, and menu compilation. Served guests and prepared food items before service.
Education
Degrees, certifications, and relevant coursework
Northlink College, Protea Campus
Diploma, Hospitality Studies
2017 - 2019
Completed three years of Hospitality Studies, covering foundational to advanced topics in the field.
Sarepta Secondary School
Grade 9, General Education
2016 - 2016
Completed Grade 9 in secondary education.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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