rykiel serpaul

Delivered omnichannel support via live chat, WhatsApp, email, and social media. Frequently liaised with retail suppliers to resolve customer issues. Promoted to The Range/Wilko.com campaign for exemplary performance.

Collaborated with a team of five to design an event plan for Durban July. Our safety and evacuation protocol was adopted event-wide.

Oversaw daily operations, assigned tasks to workers, and ensured timely project delivery. Acted as liaison between clients, subcontractors, and employer. Gained practical experience in plumbing, carpentry, and tiling.

Managed bar and kitchen teams (8 employees total). Secured sponsorships from Castle and the Campari Group. Organized events through effective coordination with sponsors, caterers, and security services.

Completed two years of a Bachelor of Education degree, focusing on foundational educational theories and practices. Plans to resume and complete the degree in the near future, building upon the knowledge and skills already acquired.

Completed secondary education, earning a Matric Certificate. This foundational education provided a broad understanding across various subjects, preparing for further academic and professional pursuits.

Acquired a Higher Certificate in Events Management, gaining expertise in planning, executing, and managing various types of events. Developed skills in logistics, coordination, and stakeholder management essential for the events industry.