Lucio Donati

Support international customers throughout the rental journey, from reservation planning and contract explanation to vehicle handover and return. Resolve reservation, service, and vehicle-related issues by coordinating with branch colleagues and operational teams.

Delivered attentive hospitality service to an international guest base in a high-paced hotel environment. Explained menu options, responded to individual requests, and managed several priorities while maintaining service standards.

Performed quality control, product handling, and trained new employees.

Handled day-to-day mobility issues, special cases, and operational follow-up in a changing street-level environment. Reported anomalies and escalated service-impacting issues to the Fleet Manager with clear supporting information.

Reorganized municipal information, maintained records, and prepared charts and reports for operational use. Supported workflow improvements and trained new employees on administrative processes.

Reviewed complex technical documentation in English, German, and Italian and communicated missing requirements to clients. Prepared structured compliance files and maintained accurate document trackers in Excel and Google Sheets.

Bachelor in Logistics and Distribution from Universidad Nacional de Tres de Febrero, completed in 2021.