Julio Pivaral

Provided public assistance, access control, and operational oversight at a client site, managing daily activities and reporting. Supported service continuity and maintained communication with supervisors and store personnel in line with operational and safety procedures.

Provided remote support to automotive dealership users, diagnosing and resolving hardware, software, and network issues. Configured network printers, workstations, and system access, and managed tickets within SLA in a high-volume automotive environment.

Promoted from Customer Service Representative to Supervisor, directly managing 18 staff and supporting larger teams during absences or peaks. Monitored KPIs, quality, productivity, and schedule adherence, provided coaching, and managed escalations.

Performed forecasting, capacity planning, and SLA monitoring using IEX and Verint tools. Conducted KPI analysis and managed operational resources to support operational stability.

Provided commercial consulting for web solutions on Joomla, created landing pages, and supported Google Ads campaigns.

Monitored and managed 150-250 staff across three progressive roles over three years. Controlled schedule adherence, managed schedules and payroll data, and provided operational reporting to support management decisions.

Handled about 60 daily interactions including billing, payments, customer assistance, and sales of new energy contracts, renewals, and upgrades. Participated in the migration team to a new operational platform.

Performed check-in/check-out, room assignments, reservation management, and assisted international clientele in a service-excellence hotel environment.

Performed ramp operations and aircraft weight and balance calculations, using SITA system and UHF radio communications. Drafted ramp operational manuals and coordinated with crews and ground staff.

Prepared lessons, evaluated students, and supported learning.

Designed logos, advertising materials, and visual identity using Corel Draw and Photoshop.

Pursuing a technical degree in Information Technology and Business Administration, covering administration, finance, marketing, human resources, databases, information systems, and business management.