Silvia Irina Zbenghea

Managed end-to-end onboarding and lifecycle operations for accommodation partners, including account setup, payment configuration, commission and promotional settings, and legal/tax validation. Resolved partner operational issues and communications using internal tools while maintaining data accuracy across booking, financial, and operational records.

Coordinated global hardware service requests for OCI and non-OCI enterprise data center customers by monitoring operational data and prioritizing incidents using Jira, Slack, and internal automation platforms. Detected hardware failures and aligned logistics, internal teams, and Global System Integrator partners to execute urgent replacement processes and create repair action plans for on-site eng

Provided 24/7 bilingual (Italian and English) customer support for emergency assistance, navigation support, and stolen vehicle recovery via the OnStar platform. Handled high-volume inbound calls and critical escalations by coordinating real-time GPS-based tracking and incident response with police, ambulance services, and roadside assistance providers.

Supported a pilot agricultural staffing project by coordinating international recruitment, relocation, onboarding, and training for workers in a new client sector. Managed weekly payroll processing and reporting while ensuring payslip accuracy and maintaining employee data integrity with HR and finance teams.

Coordinated national and international freight shipments based on client requirements and managed freight brokerage activities, including scheduling, tracking, and issue resolution across routes. Negotiated carrier rates, handled insurance claims, prepared service proposals, and maintained operational reporting and data accuracy.

Assisted in managing call center operations for B2B client services, supporting Italian-language customer service delivery. Monitored KPIs and performance, supported staffing and workforce coordination, and led recruitment activities including interviewing, hiring, and onboarding agents.

Worked in an Amazon fulfillment center performing picker and packer order processing and dispatch, then progressed to a certified internal trainer role. Delivered HSE training focused on dangerous goods handling and ensured compliance by training new employees to identify and manage hazardous materials safely.

Studied at the Faculty of Psychology and Education Sciences at the University of Transylvania.