Looking for a job

Lucine M

@lucinem

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I build customer-centered fintech products that improve onboarding, revenue, and operational efficiency.

Armenia

Message

What I'm looking for

I'm looking to build scalable, customer-centered products where I can use discovery, data, and cross-functional collaboration to improve user journeys, growth, and operational efficiency.

I've worked in management for over 13 years, and for the last 2 years I've been a Product Manager, owning products for over 320,000 customers from discovery through delivery.

What I enjoy most is finding where users get stuck and fixing it — that's the part of the job that keeps me interested. I launched a digital onboarding journey that raised completion by 20%, and redesigned a core pricing model that increased revenue by 68%. None of that happened alone — it meant sitting down with different teams, hearing where they disagreed, and helping everyone land on what mattered most.

Before moving into product, I led a 15-person customer satisfaction team at a US-based company, reporting directly to the CEO. Being that close to customers taught me to notice problems before they show up in a dashboard, and we cut customer issues by 25%. That instinct still shapes how I think about product decisions today.

I can start remotely right away, and I'm relocating to Germany in January 2027 with full work authorization.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Retail Bank

Aug 2024 - Present (2 years 2 months)

Owned acquisition, retention, and engagement strategy for card and private banking products serving 320K+ customers. Achieved a 20% increase in onboarding completion and a 68% increase in ATM revenue.

Product Management Roadmapping Market Research PRD Creation User Stories MoSCoW RICE Impact Vs. Effort MRR Data Analysis Cross Functional Collaboration

Product Consultant

Haleakala Solar

Jan 2024 - Aug 2024 (7 months)

Increased the company's Yelp rating by 15% by identifying and resolving recurring customer issues. Conducted competitor research and JTBD analysis to validate product hypotheses.

Customer Segmentation JTBD Competitor Research Data Driven Improvements Customer Success

Head of the Customer Satisfaction and Monitoring Department

LA Solar Group

Mar 2021 - Aug 2024 (3 years 5 months)

Led a 15-person Customer Satisfaction & Monitoring Team, delivering core business performance reports directly to the CEO. Drove a 35% increase in Yelp and Google ratings and reduced customer issues by 25%.

Customer Satisfaction CSAT NPS OKRs KPIs Team Leadership Data Analysis Process Optimization

Head of B2B Partnerships & Operations

Mouzenidis Group

Nov 2014 - Jan 2021 (6 years 2 months)

Directed daily operations for B2B sales, a 200+ partner network, and an 8-member Reservations department. Increased sales rate by 45% through partner trainings and familiarization tours.

B2B Sales Partnership Management Negotiation Operations Management Team Leadership Training

Sales Representative

Mouzenidis Group

Mar 2012 - Nov 2014 (2 years 8 months)

Delivered end-to-end customer support for tourists traveling to Greece. Promoted additional tours and travel services, contributing to revenue growth and positive customer feedback.

Customer Support Sales Travel Services Customer Satisfaction