Alexey Kovalev

Developed an AML and compliance platform to automate sanctions/watchlist screening, transaction monitoring, risk scoring, and compliance alert handling. Supported a regulatory audit with process documentation and evidence collection, coordinated remediation, ensured regulatory compliance, and contributed to production launch.

Gathered and analyzed business and system requirements across retail banking processes including acquisition, KYC, online identification via UAE Central Bank identification services, and customer service workflows (chat, calls, complaints, requests). Led a team of business analysts and prepared documentation in English.

Gathered and analyzed business and system requirements for online retail banking and acquiring. Produced business and integration documentation (API specifications and data mapping), defined UI/UX requirements, supported pre-production testing, and created/maintained SQL-based reports.

Led and launched the integration process with the Unified Biometric System to enable online onboarding and loan applications via biometric verification and online KYC. Conducted end-to-end digital lending process analysis and reengineering, developed AS-IS/TO-BE models for online mortgage workflows, and produced/approved detailed business and technical requirements.

Led the end-to-end process of issuing a physical card through customer handover and managed business process analysis for contact center operations (inbound/outbound calls and chat). Defined and documented business requirements and functional specifications, managed cross-department communication, acceptance testing, and delivery milestones, and coordinated delivery from requirements through deplo

Earned a Bachelor's degree in Economic Geography from Lomonosov Moscow State University.