Lucie Luciano

Career Background

I'm a Virtual Assistant based in Nairobi, Kenya, with over 4 years of experience in customer service and operations at Kuku Foods Kenya Limited, a KFC franchise. In this role, I built strong skills in handling customer interactions, resolving issues efficiently, and supporting day-to-day operational needs in a fast-paced environment.

Before that, I worked in data entry and records management at Microsoft Kenya, where I developed a strong foundation in accuracy, attention to detail, and maintaining organized, reliable data systems — skills that now underpin my work in CRM management and administrative support.

To transition into remote administrative work, I completed the ALX Africa Virtual Assistant Program, which sharpened my skills in email and calendar management, scheduling, and executive support. I'm proficient with CRM platforms including HubSpot, Zoho, and Monday.com, and comfortable managing multiple priorities and tools to keep operations running smoothly.

What I'm Looking For

I'm seeking remote Executive Virtual Assistant or customer support roles where I can apply my operational background and organizational skills to help businesses run more efficiently — supporting executives, managing communications, and keeping teams on track.