Mary W
@maryw
Dedicated virtual assistant enhancing operational efficiency and customer satisfaction.
What I'm looking for
I am a Virtual Assistant with a proven track record of providing high-level executive support and enhancing operational efficiency. My experience includes managing executive inboxes, calendars, and presentations, where I successfully reduced inbox clutter by 30%. I pride myself on my accuracy in data entry and maintenance, achieving a 100% accuracy rate in records management, which contributes to streamlined operations and enhanced data integrity.
In my role as an Executive Virtual Assistant at Modsquad, I conducted comprehensive web research that improved project outcomes by 30%. I am committed to enhancing customer satisfaction through effective follow-up communication and efficient case management. My strong organizational, communication, and problem-solving skills, combined with my adaptability in fast-paced environments, allow me to deliver exceptional support and insights that drive success.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Upwork
Apr 2024 - Present (1 year 1 month)
Conducted follow-up communications with customers to ensure satisfaction and gather feedback. Developed training materials for new team members and managed social media inquiries, enhancing customer engagement and service ratings.
Executive Virtual Assistant
Modsquad
Aug 2023 - Apr 2024 (8 months)
Provided high-level executive support, including inbox and calendar management, while improving inbox management processes and ensuring data accuracy. Conducted comprehensive web research and assisted with clerical tasks to enhance operational efficiency.
Education
Degrees, certifications, and relevant coursework
St. Paul's University
Bachelor of Commerce, Business Commerce
Studied Business Commerce, focusing on various aspects of business management and operations.
ALX Africa
Certification in Virtual Assistance, Virtual Assistance
Completed training in Virtual Assistance, gaining skills in data entry, web research, email management, and customer support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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