Mary WMW
Open to opportunities

Mary W

@maryw

Dedicated virtual assistant enhancing operational efficiency and customer satisfaction.

Kenya

What I'm looking for

I am looking for a role that values efficiency and offers opportunities for professional growth.

I am a Virtual Assistant with a proven track record of providing high-level executive support and enhancing operational efficiency. My experience includes managing executive inboxes, calendars, and presentations, where I successfully reduced inbox clutter by 30%. I pride myself on my accuracy in data entry and maintenance, achieving a 100% accuracy rate in records management, which contributes to streamlined operations and enhanced data integrity.

In my role as an Executive Virtual Assistant at Modsquad, I conducted comprehensive web research that improved project outcomes by 30%. I am committed to enhancing customer satisfaction through effective follow-up communication and efficient case management. My strong organizational, communication, and problem-solving skills, combined with my adaptability in fast-paced environments, allow me to deliver exceptional support and insights that drive success.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

St. Paul's University logoSU

St. Paul's University

Bachelor of Commerce, Business Commerce

Studied Business Commerce, focusing on various aspects of business management and operations.

ALX Africa logoAA

ALX Africa

Certification in Virtual Assistance, Virtual Assistance

Completed training in Virtual Assistance, gaining skills in data entry, web research, email management, and customer support.

Tech stack

Software and tools used professionally

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Mary W - Customer Support Representative - Upwork | Himalayas