Open to opportunities

Lucia Inegbenehi A

@luciainegbenehia

Message

I resolve high-volume customer issues and streamline executive workflows for remote teams.

Nigeria

Message

What I'm looking for

I'm seeking a remote, international role where I can deliver frictionless customer journeys, resolve issues quickly, support client retention, and contribute through self-directed collaboration across global teams.

I've supported global customers across Union Bank of Nigeria, Multichoice Nigeria, Tailor Bricks Real Estate, and freelance executive clients. At Union Bank, I became a top-3 contact centre agent within four months, handling 50–80 inbound calls, 150+ social and live-chat interactions, and 60–80 emails daily while maintaining quality scores above 1,000 points.

I combine multichannel support, complaint resolution, CRM accuracy, account-security procedures, and client retention with executive calendar, inbox, and documentation management. In my current remote work, I support three or more executive clients, reclaiming an estimated 8–10 hours per client each week while resolving inbound inquiries within a two-hour SLA.

Experience

Work history, roles, and key accomplishments

Current

Virtual Executive Assistant

Current

Freelance

May 2025 - Present (1 year 3 months)

Supporting 3+ executive clients remotely with calendar, inbox, and scheduling management, reclaiming 8-10 hours of executive time per client per week. Delivering responsive customer support with a 2-hour SLA and maintaining a 4.8/5 client satisfaction score.

Calendar Management Inbox Management Scheduling Customer Support SLA Customer Satisfaction

Current

Program Coordinator

Current

Ayanfe & Ripples Theatre Company

Dec 2023 - Present (2 years 8 months)

Coordinated 4-8 live events end-to-end, achieving 100% on-time delivery. Managed guest registration, scheduling, and vendor liaison for events with 50-200 attendees, and drafted sponsorship proposals securing 2+ external sponsors per event cycle.

Event Coordination Logistics Vendor Management Reporting Scheduling

Client Success Associate

Tailor Bricks Real Estate

Jul 2023 - Nov 2023 (4 months)

Managed a portfolio of 8-16 real estate investment clients, achieving a 90% client retention rate. Conducted needs-assessment consultations and maintained CRM records, contributing to an estimated NGN 15M+ property-deal pipeline.

CRM Needs Assessment Consultative Selling Onboarding

Contact Centre Agent

Union Bank of Nigeria

May 2022 - Jun 2023 (1 year 1 month)

Resolved 50-80 inbound calls daily and managed 150+ social media and live-chat interactions, maintaining high quality scores. Utilized Cisco Finesse, Ebanqo, Oracle, and TaSCr for CRM accuracy and executed account security procedures during fraud events.

Cisco Finesse Dialpad Ebanqo Oracle CRM Customer Support Fraud Detection Escalation Management

Virtual Customer Service Representative

Multichoice Nigeria

Mar 2022 - Apr 2022 (1 month)

Conducted outbound telesales campaigns achieving a 25% account-reactivation rate. Resolved 40+ inbound tickets daily and educated subscribers on product tiers, contributing to a 15% uplift in plan-upgrade conversions.

Telesales Customer Support Upselling Account Recovery Feedback Collection Reporting