Looking for a job

adesola User

@adesolauser

Message

Virtual Assistant at Freelance coordinating executive workflows with Trello and Monday across time zones.

Nigeria

Message

As a Virtual Assistant at Freelance, I provide administrative and inbox and calendar support for executive clients across time zones. I maintain 99% uptime with backup power and internet.

I coordinate workflows and deadlines using Trello and Monday, and consistently finish project milestones ahead of schedule.

At Teesas Educational Limited, I handled live chat, email, and phone support for an EdTech platform. I raised query resolution rates by 90% through troubleshooting and escalation to the technical team.

At AFIDE Credit Nig Ltd., I led a team of five supporting customer onboarding and issue resolution, and managed subscriber records and financial data in Excel. Earlier, at ISON BPO (MTN Nigeria Call Centre), I resolved up to 200 inbound queries daily and documented interactions in Siebel CRM.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Sep 2025 - Present (1 year 1 month)

Delivered administrative and inbox/calendar support for executive clients across time zones, maintaining 99% uptime with backup power and internet. Coordinated workflows and deadlines using Trello and Monday, consistently finishing project milestones ahead of schedule.

Trello Monday.Com Google Workspace Microsoft Office Calendly Zoom Teams

Customer Service Executive / Telesales

Teesas Educational Limited

Oct 2021 - Jul 2023 (1 year 9 months)

Handled live chat, email, and phone support for a high-growth EdTech platform, resolving customer issues promptly across multiple channels. Logged 100% of customer interactions in CRM, tracking open cases and keeping records current for the sales team.

Live Chat Email Support Phone Support CRM Zendesk HubSpot Siebel CRM Troubleshooting Escalation Management Cross Functional Collaboration

Location Manager

AFIDE Credit Nig Ltd.

Feb 2021 - Sep 2021 (7 months)

Led a team of 5 covering customer onboarding and issue resolution for financial services clients. Managed subscriber records and financial data in Excel, improving payout efficiency by 70%.

Team Leadership Customer Onboarding Issue Resolution Excel Financial Data Management

Customer Care Representative

ISON BPO (MTN Nigeria Call Centre)

Sep 2015 - Dec 2015 (3 months)

Supported a high-volume telecom call centre, resolving up to 200 inbound queries daily while meeting quality standards. Used Siebel CRM for real-time documentation of customer interactions and service requests.

Siebel CRM Call Centre Inbound Calls Customer Service Documentation