Emmanuella Anyanwu

I am a results-driven, tech-savvy virtual and executive assistant with proven expertise in email management, calendar coordination, and multichannel customer support. I consistently improve customer service policies and operational processes to boost satisfaction and efficiency.

At Fidelity Bank I managed high-volume calls and email support, improving response rates by 30% and reducing issue resolution time by 25% through disciplined CRM usage and timely follow-up. I maintained 98% email accuracy while ensuring compliance with data protection and SLA requirements.

Previously I delivered remote customer support with Multichoice and worked in contact centers, raising first-contact resolution by over 30% and increasing product uptake through targeted outbound engagement. My background includes classroom/administrative support during NYSC, demonstrating adaptability across environments.

I bring strong administrative discipline, process planning and implementation skills, and a customer retention mindset to roles that require confidentiality, organization, and remote or onsite executive support.