Lucía Valencia
@lucavalencia
I build SEO content and knowledge libraries that improve engagement and product growth.
MexicoWhat I'm looking for
I'm building SEO-optimized content at Atos North America, maintaining and optimizing the SharePoint page ecosystem while supporting stakeholders, service leads, and sales executives.
At DXC Technology, I managed more than 700 technical support articles and developed the Knowledge Management team’s first reporting dashboard. I used ServiceNow, SharePoint, Microsoft 365 Analytics, and Power BI to track searches, user behavior, article impact, and engagement, helping achieve a 5% average month-over-month engagement rate and 50,000 average monthly views.
Previously, I led content strategy for eight brands at Confie Holdings, guiding a team of 10+ copywriters across web pages, landing pages, social content, and branding.
I also managed editorial processes for two academic journals at El Colegio de la Frontera Norte, helping transition both from print to digital publication through OJS, tags, and XML. I bring a strong editorial foundation in writing, editing, proofreading, SEO, content operations, and multilingual communication in English and Spanish.
Experience
Work history, roles, and key accomplishments
Web and SEO Content Specialist
Atos North America
May 2026 - Present (3 months)
Strategize, write, edit, and deploy optimized content to foster engagement and drive revenue. Maintain and optimize SharePoint page ecosystem.
Associate Knowledge Manager
DXC Technology
Nov 2023 - Nov 2025 (2 years)
Researched, redesigned, and executed a PowerBI reporting dashboard to visualize Knowledge Management Services impact. Tracked and managed a database of over 700 tech support articles, ensuring content accuracy and accessibility.
Knowledge Analyst
DXC Technology
Feb 2022 - Nov 2023 (1 year 9 months)
Wrote, edited, curated, and managed over 700 self-service IT support articles to reduce support tickets. Collaborated with stakeholders and product managers to produce technical content, achieving 50,000 average views MoM.
Content Supervisor
Confie Holdings
Jul 2019 - Feb 2022 (2 years 7 months)
Led content strategy for 8 brands, overseeing assignments and execution for a team of 10+ copywriters. Performed copywriting and content management for web pages, landing pages, social networks, and branding strategies.
Content Editor/Proofreader
El Colegio de la Frontera Norte
Jul 2014 - Jul 2019 (5 years)
Managed editorial processes for two academic journals, handling 4 issues annually and verifying references. Supervised the transition of both journals from print to digital publication using OJS, tags, and XML documents.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma de Baja California
Bachelor's Degree, Latin American Language and Literature
Bachelor's Degree in Latin American Language and Literature.
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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