Looking for a job

Lucía Stillo

@lucastillo

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I lead luxury front office operations and pre-opening hotel launches in Miami Beach.

United States

Message

What I'm looking for

I'm looking to continue leading luxury front office operations and hotel openings, coordinating teams and delivering personalized guest service in a fast-paced hospitality environment.

I'm supporting the pre-opening and operational launch of Maison Felix in Miami Beach, supervising Front Office operations and coordinating Housekeeping, Maintenance, and Guest Services.

After contributing to two luxury hotel openings, I was promoted to Lead Operations Supervisor. I support SOP implementation, staff training, service recovery, and luxury hospitality standards.

I've delivered front desk and concierge service at Le Particulier, Nautilus Sonesta Hotel, Pestana Hotel, and SLS South Beach Hotel, managing reservations, billing, check-in/check-out, and personalized guest assistance.

My hospitality experience spans the United States, Italy, and Argentina. I work comfortably in fast-paced, high-demand environments and bring empathy, adaptability, organization, and a strong work ethic.

Experience

Work history, roles, and key accomplishments

Current

Lead Operations Supervisor

Current

Maison Felix

Nov 2025 - Present (11 months)

Participating in the pre-opening and operational launch of Maison Felix. Supervising Front Office operations and coordinating Housekeeping, Maintenance, and Guest Services.

Front Office Operations Housekeeping Coordination Guest Service SOP Implementations Corporate Trainer Service Recovery Luxury Hospitality Standards

Front Desk Agent / Concierge

Le Particulier

Oct 2025 - Nov 2025 (1 month)

Formed part of the hotel's pre-opening team. Delivered Front Desk and Concierge services including reservations, billing, and personalized guest assistance.

Front Desk Operations Concierge Services Reservations Billing Guest assistance

Front Desk Agent

Nautilus Sonesta Hotel

Jun 2025 - Oct 2025 (4 months)

Welcomed and assisted guests, managed reservations, and coordinated guest services. Handled check-in/check-out and billing in a fast-paced, high-volume environment.

Front Desk Operations Guest Service Reservations Check in Check out Billing Opera Cloud

Front Desk Agent

Pestana Hotel

May 2025 - Jun 2025 (1 month)

Welcomed and assisted guests, managed reservations, and coordinated guest services. Handled check-in/check-out and billing.

Front Desk Operations Guest Service Reservations Check in Check out Billing

Front Desk Agent

SLS South Beach Hotel

Nov 2024 - May 2025 (6 months)

Welcomed and assisted guests, managed reservations, check-in/out, billing, and credit limit handling. Successfully adapted to Opera PMS and handled 100+ guest check-ins weekly with positive feedback.

Front Desk Operations Guest Service Reservations Check in Check out Billing Credit Limits Opera PMS