Richard Ham Fernandez
@richardhamfernandez
Hospitality operations leader improving guest satisfaction through team coaching, finance partnership, and service excellence.
United StatesWhat I'm looking for
I’m currently an Assistant Food and Beverage Manager at Four Seasons Los Angeles, focused on consistent, thoughtful service driven by guest satisfaction. I maintain visibility on the floor, handle guest requests, and resolve issues professionally to keep experiences seamless.
I hire, train, evaluate, motivate, and coach team members to meet core standards, while partnering closely with finance on labor standards and cost control. I also work cross-departmentally to support smooth execution across outlets and events.
My leadership path includes Assistant Housekeeping Manager and Hotel Assistant Manager roles, where I oversaw front office operations, managed room/lobby standards, and coordinated guest arrivals and departures. I monitor and control labor and expenses, resolve “glitches,” and partner with Sales, Catering, and Housekeeping teams to deliver strong outcomes across departments.
I began with cross-functional support in Rooms (Manager in Training - Rooms) and earlier roles as L’Alpaga Front Office Agent and Resorts World Las Vegas Pools Areas opening team, then built service breadth as a Bartender and Food Server. I’m fluent in English and Spanish (conversational French), highly proficient with Oracle Opera, Amadeus HotSOS, and ADP, and I’ve driven results—like increasing upsell revenue by over 60% and earning a Four Seasons Los Angeles Manager of the quarter nominee recognition.
Experience
Work history, roles, and key accomplishments
Assistant Food and Beverage Manager
Four Seasons Los Angeles
Oct 2025 - Present (9 months)
Supports outlet operations to ensure consistent, thoughtful guest service and resolves guest requests professionally. Hires, trains, evaluates, motivates, and coaches team members while coordinating with finance on labor standards and cost control.
Assistant Housekeeping Manager
Four Seasons Los Angeles
May 2025 - Oct 2025 (5 months)
Cross-trained in housekeeping operations for 3–6 months and managed room, house, lobby, and turndown attendants to uphold hotel upkeep standards. Monitored labor and expenses while handling service issues to maintain guest satisfaction.
Hotel Assistant Manager
Four Seasons Los Angeles
Jun 2023 - May 2025 (1 year 11 months)
Oversees Front Office operations, including training, scheduling, and performance evaluations for the Front Desk team. Coordinates guest arrivals/departures, partners with Sales/Catering/Housekeeping for events, and works with Finance on labor standards, payroll accuracy, open folios, and upsell incentives.
Manager in Training - Rooms
Four Seasons Los Angeles
Jun 2022 - Jun 2023 (1 year)
Provided cross-functional support across Concierge, Front Desk, and Guest Services by assisting the Manager on Duty with daily operations. Supported recruitment and administrative functions including payroll, scheduling, group coordination, guest services, and employee engagement events.
Front Office Agent
L’Alpaga, A Beaumier Hotel
Dec 2021 - Mar 2022 (3 months)
Provided cross-functional support across Concierge, Front Desk, and Guest Services by assisting the Manager on Duty with daily operations. Supported recruitment and administrative functions including payroll, scheduling, group coordination, guest services, and employee engagement events.
Pools Areas - Opening Team
Resorts World Las Vegas
Jun 2020 - Nov 2020 (5 months)
Coordinated pool area services including registering and handling guest bookings and services. Maintained complete knowledge of pool and resort amenities and worked with the bar team for galas and events.
Bartender and Food Server
Niza Pedregal Restaurant
Jul 2018 - Sep 2018 (2 months)
Cross-trained across bartending, bussing, and food service positions. Served an average of 100 tables per day to support high-volume dining operations.
Education
Degrees, certifications, and relevant coursework
University of Nevada, Las Vegas (UNLV)
Bachelor of Science, Hospitality Management
Grade: GPA: 3.8; Graduated with Honors
Activities and societies: Dean’s List; Anheuser-Busch Scholarship recipient
Earned a Bachelor of Science in Hospitality Management from UNLV, graduating with honors and a 3.8 GPA. Dean’s List student and recipient of the Anheuser-Busch Scholarship.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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