Open to opportunities

Laura Mendoza

@lauramendoza

Message

Hospitality professional delivering exceptional guest service and operational support.

United States

Message

What I'm looking for

I am seeking a hospitality or administrative role where I can deliver exceptional guest experiences, support efficient operations, grow into leadership, and work within a collaborative, service-focused team.

I am a dedicated hospitality professional with over five years of progressive experience in customer service, administrative support, and front desk operations. I consistently deliver exceptional guest experiences while maintaining efficient office and property workflows.

In my current role as Administrative Assistant at a condominium association, I manage resident accounts, handle communications, coordinate meetings, and support daily office functions with attention to accuracy and confidentiality. I investigate and resolve payment discrepancies and oversee document and mail handling to keep operations running smoothly.

Previously, I served as Concierge/Front Desk and Front Desk Agent roles where I provided personalized resident and guest service, monitored building access, coordinated with maintenance and housekeeping, and acted effectively during safety incidents. My background also includes customer-facing roles in banking and retail, where I processed transactions accurately and promoted products and services.

I bring strong communication skills in English and Spanish, attention to detail, adaptability, and a service-oriented mindset. I thrive in fast-paced environments and enjoy collaborating with teams to solve problems and improve guest satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Coronado Condominium Association

Jan 2024 - Present (2 years)

Provide administrative and operational support to the property management team, maintaining resident account accuracy and resolving payment discrepancies to ensure smooth daily office operations.

Administrative Support Property Management Data Entry Document Management

Concierge / Front Desk

One Ocean Condominium

Jan 2022 - Jan 2024 (2 years)

Delivered personalized concierge and front desk services to residents and guests, managed access control and security procedures, and coordinated with maintenance and housekeeping to resolve service requests promptly.

Customer Service Access Control Incident Response Front Desk Operations Team Collaboration

Front Desk Agent

Fontainebleau Hotel

Jan 2021 - Jan 2022 (1 year)

Managed guest check-in/out and inquiries, processed payments accurately, and coordinated with housekeeping to ensure room readiness and high service standards.

Guest Service Check Out Payment Processing Attention To Detail

Teller

Wells Fargo

Jan 2019 - Jan 2021 (2 years)

Performed accurate daily banking transactions (30+ per day), provided customer service and product education, and promoted tailored financial solutions to clients.

Cash Handling Transaction Processing Customer Service Sales Attention To Detail Customer Education

Sales Associate

Steve Madden

Jan 2019 - Jan 2020 (1 year)

Engaged customers with product knowledge and promotions, processed transactions and returns, and maintained visual merchandising to support sales goals.

Retail Sales Customer Engagement Visual Merchandising

Sales Associate

GAP Inc.

Jan 2017 - Jan 2019 (2 years)

Assisted customers with product selection, maintained organized sales floor and supported visual merchandising and inventory tasks to enhance the shopping experience.

Customer Support Merchandising Team Collaboration Retail Operations