Mikayla Nisbet

I’m a hospitality and tourism professional with over five years of customer service experience and a year and a half in sales. I’m known for strong communication, a helpful attitude, and making guests feel at ease from the moment they arrive.

As a Front Desk Agent at JW Marriott Miami, I conducted personalized property tours, handled a high volume of guest inquiries in person, by phone, and via email, and supported smooth check-in and check-out. I prioritized guest satisfaction through clear communication, problem-solving, and conflict resolution that aligned with luxury standards.

In my Rooms Controller role at JW Marriott Miami, I coordinated daily room assignments by balancing guest requests, VIP arrivals, and operational needs to maximize occupancy and revenue. I also managed room inventory by monitoring reservations, out-of-order status, and early check-ins/late check-outs to keep operations running smoothly.

I’m now focused on growing into leadership roles within luxury hotel management. I bring a proactive, service-first mindset and the cross-department coordination skills that keep the guest experience consistent—especially when quick decisions and careful organization matter most.