Open to opportunities

Victoria Montgomery

@victoriamontgomery

Message

Hospitality leader with 5+ years managing front office, reservations, and guest relations to deliver smooth operations.

United States

Message

What I'm looking for

I’m looking for a high-volume hospitality team where I can lead the front office, coordinate reservations and sales support, resolve guest issues, and collaborate across departments to uphold brand standards.

I’m a dedicated hospitality professional with over 5 years of experience in hotel operations, front desk leadership, guest relations, and customer service. I manage reservations, oversee check-ins and check-outs, support sales coordination, and keep service running smoothly in high-volume environments.

In my current role as Sales Coordinator & Front Office Supervisor, I coordinate group sales inquiries, contracts, room blocks, and event-related reservations, while supervising front desk operations and assisting with staff scheduling and training. I resolve guest concerns, handle special requests, and coordinate with housekeeping and maintenance to maintain brand standards and a consistently positive guest experience.

Experience

Work history, roles, and key accomplishments

Current

Sales Coordinator & Supervisor

Current

Courtyard by Marriott Fort Lauderdale North/Cypress Creek

Jan 2025 - Present (1 year 6 months)

Coordinated group sales inquiries, contracts, room blocks, and event-related reservations. Supervised front desk operations and supported reservations, guest requests, and cross-department coordination to maintain smooth hotel operations.

Group Sales Contract Management Front Desk Support Staff Scheduling Staff Training Guest Relations Reservation Management Special Guest Requests Conflict Resolution

Front Desk Agent

Four Points by Sheraton

Jan 2024 - Jan 2025 (1 year)

Assisted guests with check-ins, check-outs, and room inquiries. Managed daily reservations, resolved guest issues, and coordinated with housekeeping for smooth front desk operations.

Guest Check In & Check Out Room Inquiries Reservation Management Front Desk Operations Customer Service Communication Multitasking Teamwork

Night Auditor & Front Desk Agent

The Clevelander Hotel

Jan 2022 - Jan 2024 (2 years)

Welcomed and assisted guests at a busy beachfront hotel and nightlife venue. Managed check-ins/check-outs, processed nightly financial reports, and coordinated VIP guest requests to ensure a positive guest experience.

Guest Check In & Check Out Nightly Reporting VIP Guest Requests Customer Service Customer Satisfaction Communication

Night Auditor & Front Desk Agent

Holiday Inn

Jan 2020 - Jan 2022 (2 years)

Provided customer service during guest check-ins and check-outs. Managed reservations, handled payments, balanced nightly audits, and resolved guest concerns while maintaining professional service standards.

Guest Check In & Check Out Reservation Management Night Audit Customer Service Service standards Communication