Lucas Santos de Oliveira

- Implemented the new Company’s Design Language in the Itau Bank’s SuperApp, impacting over 25 million users.
- Successfully delivered the new Itau’s app communication governance flow, achieving over 80% user satisfaction in usability tests.
- Assisted a Junior Product Manager in executing the product discovery process by providing guidance and feedback.

- Mapped and created a new digital service for Brazilian Consulate, impacting over 4 million Brazilian citizens over the globe.
- Structured the UX design processes and ceremonies for the Brazilian Ministry of Foreign Affairs tech department.
- Mentored and trained junior designers to conduct Design Discovery process properly.

- Developed a gamified corporative learning program for Ambev Brazil, impacting over 100 Managers in all Brazilian territory, which later expanded to cover the entire Latin America.
- Created and organized the company’s design chapter, and conducted an introductory design course for new hires during the onboarding process.
- Created standard stakeholder alignment tools

- Contributed to create the interaction flow for key features of the platform, impacting over 10,000 employees in various companies in the Brazilian market.
- Structured the design system and visual identity.

Worked on various types of design projects, both digital and printed; creation and development of websites; structuring strategies and defining brand actions in the on and offline environment; consulting and marketing planning.