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NTIYISO SARELA

@ntiyisosarela

I keep Windows devices, networks, and classroom technology running reliably.

South Africa
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What I'm looking for

I'm looking for an IT support role where I can troubleshoot Windows devices, networks, printers, and user issues while growing my technical support and networking experience.

I've supported Penreach users by troubleshooting hardware, software, and network connectivity issues while keeping computers ready for classes.

I install and configure desktops, laptops, printers, software, routers, switches, and wireless access points. I also provide first- and second-line support, assist with password resets and Microsoft Office issues, and manage IT equipment inventory.

My work includes Windows 10/11 support, system updates, backups, antivirus management, remote desktop support, and CCTV troubleshooting across IP and analogue systems.

Before moving into IT support, I worked at Madiba High School managing office equipment, communications, clerical duties, and virtual meeting coordination. I bring three years of hands-on IT support experience, CompTIA A+ and Network+ knowledge, and a practical focus on solving user problems.

Experience

Work history, roles, and key accomplishments

MS

Admin Assistant

Madiba High School

Jan 2018 - Dec 2020 (2 years 11 months)

Managed office equipment and maintained a clean working environment. Handled communication, clerical duties, and coordinated virtual meetings.

Education

Degrees, certifications, and relevant coursework

MS

Madiba High School

National Senior Certificate, General

2014 - 2014

Completed National Senior Certificate (NCS) Diploma at Madiba High School in 2014.

Tech stack

Software and tools used professionally

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