Open to opportunities

Kosisochukwu Ukoha

@kosisochukwuukoha

Customer Support Specialist and Virtual Assistant who improves satisfaction, workflows, and retention through structured client engagement.

Nigeria

Message

What I'm looking for

I’m looking for a customer success or support role where I can handle client interactions, resolve issues confidently, optimize workflows with CRM tools, and improve retention through structured engagement—ideally in fast-paced remote or hybrid environments.

I’m a Customer Support Specialist and Virtual Assistant with 3+ years of experience delivering high-quality support in fast-paced, remote and on-site environments. I’m known for improving customer satisfaction, optimizing workflows, and managing complex client interactions across multiple platforms.

In my current role as a Client Relationship Manager (LSCC), I handle high-volume daily interactions across multiple platforms while maintaining fast response times and consistent service quality. I’ve improved client retention by resolving objections and managing refund pipelines using structured engagement systems that increase user activity and satisfaction early in the customer journey.

Previously, I served as a Project Supervisor for GrandSwiss Hotel, leading cross-functional teams to deliver renovation projects on time and within quality expectations. I also improved operational efficiency by tracking daily progress and reporting actionable insights to leadership.

I bring practical operational support from roles including Virtual Assistant (GT1 Community) and accounting-focused work (New Age Distribution Company), where I strengthened credit control processes and reduced outstanding receivables through consistent follow-ups and reporting. I’m skilled with CRM systems and collaboration tools, and I execute independently with strong attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

LSCC

Feb 2025 - Present (1 year 5 months)

Handled high-volume daily client interactions across multiple platforms while maintaining fast response times and consistent service quality. Improved client retention by resolving objections and managing refund pipelines, supported by structured engagement systems.

Customer Support Client Retention Objection Handling HubSpot Zendesk Engagement Strategy

Project Supervisor

GrandSwiss Hotel

Oct 2023 - Apr 2024 (6 months)

Led cross-functional teams to deliver hotel renovation projects on time and to quality expectations. Tracked daily progress and reported actionable updates to leadership to improve operational efficiency.

Project supervision Team Coordination Project Tracking Quality Control Workflow Optimization Calendar Management Asana

Virtual Assistant

GT1 Community

Mar 2023 - Sep 2023 (6 months)

Managed executive calendars, communication channels, and documentation systems to support remote team operations. Coordinated across stakeholders to maintain alignment with operational goals.

Virtual Assistance Documentation Management Team Coordination Coordination Slack Zoom Google Workspace

Accounting Officer

New Age Distribution Company

Mar 2022 - Mar 2023 (1 year)

Maintained accurate financial records and strengthened credit control processes through consistent follow-ups. Reduced outstanding receivables by tracking status and reporting updates as required.

Credit Control Financial Record Keeping Reporting Process Improvement Attention To Detail Independent work

Customer Service Representative

Vertex-View Hotels and Suites

Sep 2021 - Mar 2022 (6 months)

Provided front-line customer support in a fast-paced hospitality environment and resolved customer concerns promptly. Ensured a smooth guest experience through professional, empathetic communication.

Customer Service Front Desk Support Conflict Resolution Customer Satisfaction Hospitality Support Communication Skills Attention To Detail

Receptionist

Royal City Dubai Hotels and Suites

Dec 2020 - Apr 2021 (4 months)

Managed front desk operations and supported daily guest services with professional communication. Improved customer experience by handling inquiries and interactions effectively.

Customer Experience Communication Front Desk Operations Conflict Resolution Attention To Detail Customer Service