Lovelyn Abornyuie

I am a results-driven Customer Support Specialist and Virtual Assistant with over 5 years in customer service and one year of remote executive support, focused on delivering timely, accurate support across chat, email, and phone.

I consistently maintain high customer satisfaction—95%+—while managing high volumes (100+ daily inquiries) and achieving strong first-contact resolution and response-rate metrics. I also streamline executive workflows through inbox and calendar management, data processing, and focused web research.

My strengths include CRM tools (Zendesk, Freshdesk), Google Workspace, communication platforms, and task management systems; I prioritize clear communication, efficiency, and measurable improvements to customer experience and executive productivity.