Open to opportunities

Alice Asamoah Brobbey

@aliceasamoahbrobbey

Message

Empathetic customer support specialist delivering reliable remote client service.

Ghana

Message

What I'm looking for

I seek remote roles providing customer support or virtual assistant duties where I can use communication, organization, and problem-solving to improve customer satisfaction and team efficiency.

I am a dedicated customer support specialist with over five years of administrative and client service experience, focused on delivering timely, professional support in remote environments.

I have strong verbal and written communication skills and proficiency in Microsoft Office, email and chat support, and customer relationship management tools.

In previous roles I managed inquiries, scheduled meetings, maintained accurate client records, and supported office operations, contributing to improved team efficiency and consistent service response targets.

I am passionate about solving customer issues with empathy and attention to detail and eager to contribute to a remote team that values reliability, clear communication, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Self-Employed

Manage client inquiries via email and chat, schedule and confirm meetings, and maintain accurate records to ensure timely resolution and high customer satisfaction.

Email Support Live Chat Customer Relationship Management Microsoft Office Scheduling Records Management Communication Multitasking

Assistant Secretary

Edchristy Ventures

Managed correspondence, prepared reports, updated Bills of Lading and monitored shipment ETAs, supporting office operations and improving administrative efficiency over a two-year tenure.

Report Writing Bills Of Lading Shipment Tracking Email Communication Microsoft Office Administrative Support Time Management

School Secretary

Camberwell International School

Handled calls and messages for staff and parents, typed and formatted letters, exams and schedules, and organized meetings to support school administration across a three-year period.

Document Formatting Scheduling Record keeping Microsoft Office Communication Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Ghana

Bachelor's Degree, Undeclared/General Undergraduate Studies

Undergraduate studies at the University of Ghana with focus on foundational coursework while concurrently gaining customer support and administrative experience.