LFLouis Frears
@louisfrears
Customer Service Advisor with 7+ years of experience.
ThailandWhat I'm looking for
I am a dedicated Customer Service Advisor with over 7 years of experience in customer service, hospitality, and property management. My journey has been marked by a commitment to enhancing customer satisfaction and operational efficiency. I take pride in my ability to lead teams and improve service delivery, as evidenced by my role in boosting a student property’s ranking to #2 on StudentCrowd through exceptional resident support.
Throughout my career, I have honed my skills in property operations and customer relations. My experience as a Team Leader at Unite Students allowed me to build a cohesive team with the lowest sickness rate in the region while driving sales to ensure our property was the first to sell out. I am also bilingual in English and German, which has enabled me to connect with a diverse clientele and contribute to effective communication in various settings.
Experience
Work history, roles, and key accomplishments
Sauna Technician
Wildcat Sauna
Feb 2025 - Apr 2025 (2 months)
Ensured excellent customer service daily and used first aid training to ensure the safety of customers. Maintained safe temperatures of the sauna's and kept records organised and clear, handling customer data within UK GDPR regulations.
Property Administrator
Zinc Works
Jan 2024 - Feb 2025 (1 year 1 month)
Delivered property viewings at a professional standard with a 70% conversion rate. Created tenancy agreements, handled incoming and outgoing calls and emails, and conducted routine property checks.
Team Leader
Unite Students
Oct 2022 - Dec 2024 (2 years 2 months)
Led successful meetings with university partners and pushed property sales to be the first to sell out in the region. Built a team with the lowest sickness rate and ensured quick resolution of property issues.
Personal Assistant
Private Client
Sep 2021 - Oct 2022 (1 year 1 month)
Handled a wide range of tasks for the client including daily calendar management, inbound calls, and travel arrangements. Managed social media marketing and entertainment schedules.
Financial Administrator
Heidelberg Materials
Aug 2020 - Sep 2021 (1 year 1 month)
Processed a high volume of invoices daily in a P2P Business, working bilingually in English and German. Utilized SAP system to maintain team KPIs from October 2020 to September 2021.
Education
Degrees, certifications, and relevant coursework
University of St Mark & John
Bachelor of Arts with Honours, Electronic Music Production
Grade: 2.1
Achieved high marks in music performance, demonstrating strong audience engagement and stage presence. Successfully maintained performance quality without letting mistakes show.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
United KingdomJob categories
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