Audrey Tacuyan

I am a dedicated and customer-focused Customer Service Representative with over two years of hands-on experience supporting banking, financial services, mobile plans, and internet services. I resolve complaints, manage high-volume inquiries, and strive to provide efficient solutions that maintain high customer satisfaction.

At Concentrix, I provided phone-based support for banking and financial service inquiries and resolved complaints by identifying issues, explaining financial policies, and offering appropriate solutions. At Qualfon, I handled service interruptions, payment issues, plan upgrades and downgrades, and assisted customers with billing and account management.

My core strengths include basic troubleshooting for network, account, and billing issues, email management, accurate data entry, and documentation. I am proficient with Google Workspace and Microsoft Office, and I prioritize clear communication and empathy when assisting customers.

I am seeking opportunities in customer service or virtual assistance where I can contribute my experience, continue to grow professionally, and add measurable value to a customer-focused team.