Louise Binoku

Provided high-quality customer service via live chat, email, and phone, acting as first point of contact for complaints and concerns. Monitored customer frustrations and escalated feedback to the product team, supporting vulnerable customers and partnering with the financial crime team.

Handled client inquiries by resolving complex issues and managing customer requests in line with relevant rules, regulations, and codes of conduct. Identified vulnerable customers and prioritised feedback to improve customer experience.

Supported customers, drivers, shippers, and delivery service partners to ensure successful deliveries. Performed receiving, sorting, picking, packing, and shipping, including using forklifts and related equipment to relocate products while maintaining targets.

Handled high volumes of phone calls for customer complaints, product knowledge, and sale enquiries for new phone contracts and payments. Processed payments and refunds, managed sensitive customer data using multiple systems, and handled incoming and outgoing mail logging and distribution.

Provided customer service at tills by greeting customers and handling transactions, including difficult exchanges and refunds. Supported store operations through teamwork and stock replenishment, including setting up new clothing and suits on the shop floor.

Worked part-time to ensure customers received high-quality service, including greeting customers and maintaining a clean, organised sales floor. Covered sections of the store (including men’s area) and supported in-store tasks such as folding clothes.

Completed a Second Class BA in Criminology at Middlesex University from 2019 to 2023.

Grade: CCC

Activities and societies: English Literature, History, Psychology

Completed A-Levels, achieving CCC across English Literature, History, and Psychology.

Grade: A*-C

Activities and societies: English Language and Literature, Maths, Science

Completed 10 GCSEs with grades A*-C, including English Language and Literature, Maths, and Science.