Amaan Master

Worked in a high volume night warehouse operation, preparing completed pallets for safe and accurate dispatch. Followed site procedures, safety standards and productivity targets while using pump trucks and pallet wrapping equipment.

Ran day to day retail operations including suppliers, pricing, stock control and order management. Dealt directly with customers in store and online, resolving questions, order issues and product concerns.

Supported customers, sales, warehouse, dispatch and order coordination in a busy operation.

Handled high volumes of inbound and outbound calls while working with sensitive personal data. Followed strict scripts and procedures while keeping accurate records for each interaction.

Supported customers by phone and email with Student Finance applications, account queries and next steps. Kept clear case notes and worked to service and performance targets.

Handled financial transactions accurately while following regulated processes and security requirements. Provided professional face to face service and answered customer queries during busy periods.

Learned internal systems and processes for checking orders, providing updates and handling customer queries. Trained to support customers through live chat and email, including urgent follow-ups.

Handled student enquiries during training while building experience in Information, Advice and Guidance (IAG) and case management. Worked across structured systems while following data protection requirements and keeping information accurate.

Supported parcel sorting and distribution during peak seasonal demand, working accurately under time pressure.

Completed BTEC Level 3 Business at Cardinal Newman College.