Lorena Magdaleno
@lorenamagdaleno
Customer-focused sales and service professional with strong communication skills.
What I'm looking for
I am a dedicated customer service and inside sales professional with extensive experience across retail, automotive services, transportation coordination, equipment rentals, childcare, and credit bureau support. I have consistently handled high call volumes, managed customer accounts, processed orders, and maintained accurate records while following company policies and security procedures.
My strengths include problem solving, effective verbal and written communication, CRM and office systems proficiency, and the ability to multitask in fast-paced environments. I have demonstrated success meeting sales targets, dispatching and logistics coordination, and delivering polite, solution-oriented customer interactions.
I bring a professional, adaptable approach and a track record of reliability—from in-store sales at Best Buy to remote credit-bureau support—while prioritizing clear documentation, compliance, and strong client relationships.
Experience
Work history, roles, and key accomplishments
Handled high-volume customer inquiries for multiple accounts, processed verification requests, managed user accounts, and adhered to strict data security and compliance standards.
Child Care Assistant
YoYo’s Butterfly Babies
Jan 2024 - Jun 2024 (5 months)
Ensured child safety and development, prepared meals, maintained clean environment, and communicated daily reports to guardians to support care continuity.
Inside Sales Representative
Ahern Rentals / United Rentals
Feb 2021 - Jun 2023 (2 years 4 months)
Handled inbound sales inquiries, qualified prospects, closed sales, maintained CRM records, and met monthly targets while building client relationships.
Customer Service Representative
LogistiCare
Jul 2018 - May 2020 (1 year 10 months)
Scheduled and managed transportation reservations, created member profiles, documented complaints, and coordinated with providers to ensure accurate trip fulfillment.
Dispatcher
A Checkered Towing
Mar 2014 - May 2018 (4 years 2 months)
Dispatched tow trucks, maintained accurate records, coordinated with field crews and agencies (AAA, CHP), and managed high-volume calls in a fast-paced environment.
Customer Service Representative
Number One Auto Collision
Aug 2008 - Mar 2014 (5 years 7 months)
Managed customer communications, processed orders and contracts, handled billing and complaints, and maintained filing and database systems to support operations.
Assisted customers on product selection and usage, prepared sales contracts, processed transactions, and managed inventory, contributing to consistent sales and customer satisfaction over a two-year period.
Education
Degrees, certifications, and relevant coursework
Downey High School
High School Diploma, General Education
Graduated from Downey High School in 2006 with completion of general education requirements.
Availability
Location
Authorized to work in
Job categories
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