Open to opportunities

Lorena Magdaleno

@lorenamagdaleno

Message

Customer-focused sales and service professional with strong communication skills.

United States

Message

What I'm looking for

I am seeking a customer-facing role where I can apply my sales and support experience, work in a collaborative, process-driven environment, and continue developing skills in account management and logistics.

I am a dedicated customer service and inside sales professional with extensive experience across retail, automotive services, transportation coordination, equipment rentals, childcare, and credit bureau support. I have consistently handled high call volumes, managed customer accounts, processed orders, and maintained accurate records while following company policies and security procedures.

My strengths include problem solving, effective verbal and written communication, CRM and office systems proficiency, and the ability to multitask in fast-paced environments. I have demonstrated success meeting sales targets, dispatching and logistics coordination, and delivering polite, solution-oriented customer interactions.

I bring a professional, adaptable approach and a track record of reliability—from in-store sales at Best Buy to remote credit-bureau support—while prioritizing clear documentation, compliance, and strong client relationships.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Experian

Oct 2024 - Nov 2025 (1 year 1 month)

Handled high-volume customer inquiries for multiple accounts, processed verification requests, managed user accounts, and adhered to strict data security and compliance standards.

Customer Service Data Security Account Management Verification CRM Problem Solving Records Management

Child Care Assistant

YoYo’s Butterfly Babies

Jan 2024 - Jun 2024 (5 months)

Ensured child safety and development, prepared meals, maintained clean environment, and communicated daily reports to guardians to support care continuity.

Childcare CPR First Aid (If Certified)Communication

Inside Sales Representative

Ahern Rentals / United Rentals

Feb 2021 - Jun 2023 (2 years 4 months)

Handled inbound sales inquiries, qualified prospects, closed sales, maintained CRM records, and met monthly targets while building client relationships.

Inside Sales Lead Qualification CRM Cold Calling Client Relations Time Management Communication

Customer Service Representative

LogistiCare

Jul 2018 - May 2020 (1 year 10 months)

Scheduled and managed transportation reservations, created member profiles, documented complaints, and coordinated with providers to ensure accurate trip fulfillment.

Scheduling Customer Service Data Entry Complaint Handling Multitasking Communication

Dispatcher

A Checkered Towing

Mar 2014 - May 2018 (4 years 2 months)

Dispatched tow trucks, maintained accurate records, coordinated with field crews and agencies (AAA, CHP), and managed high-volume calls in a fast-paced environment.

Dispatching Customer Service Documentation Vehicle Recovery Time Management Problem Solving

Customer Service Representative

Number One Auto Collision

Aug 2008 - Mar 2014 (5 years 7 months)

Managed customer communications, processed orders and contracts, handled billing and complaints, and maintained filing and database systems to support operations.

Customer Service Billing Order Entry Phone Support Data Entry Records Management Complaint Resolution

Sales Associate

Best Buy

Jul 2006 - Jul 2008 (2 years)

Assisted customers on product selection and usage, prepared sales contracts, processed transactions, and managed inventory, contributing to consistent sales and customer satisfaction over a two-year period.

Customer Service Sales Inventory Management Merchandising Communication