Nabila Abdirahman

Handled high volumes of inbound and outbound customer calls, providing shipment updates, scheduling, and general inquiries. Coordinated communication between drivers, warehouses, and customers while tracking shipments and maintaining dispatch records in Google Sheets.

Managed difficult customer situations through phone and email support, resolving customer-facing issues with professionalism. Analyzed workflows and customer feedback to improve service quality while maintaining confidentiality and following company policies.

Provided inbound customer support and account assistance, including payment services and account-related inquiries. Supported inventory management and dispatch coordination while maintaining accurate customer and operational information.

Managed incoming calls, mail, and administrative correspondence while supporting inventory management. Maintained filing systems and organized company records to support day-to-day operations.

Handled customer communication and office administration in a fast-paced environment. Maintained organized filing systems and supported daily office operations while assisting with shipment-related coordination.

Managed inbound and outbound calls and email communications while coordinating transportation logistics. Dispatched vehicles and updated Google Sheets and customer dispatch records to maintain organized scheduling and information.

Provided support and guidance to clients in recovery while maintaining confidential records and completing administrative tasks. Responded appropriately to emergencies and client needs and supported intake and follow-up activities.

Assisted customers with purchases and product selection while processing transactions. Maintained store organization and provided consistently excellent customer service in a retail environment.