Loreen Njeri
@loreennjeri
I coordinate customer orders, logistics, and service workflows to deliver reliable customer experiences.
KenyaWhat I'm looking for
At Mawu Africa, I manage customer interactions through Gorgias and phone, meet a two-hour response SLA, resolve order queries, and compile weekly customer experience reports.
Previously at Tandeli Bakery & Cafe, I managed end-to-end orders across WhatsApp, phone, and Take App, handling more than 130 customer orders weekly while coordinating deliveries, packaging, inventory checks, and customer feedback.
At GOBEBA Everything Limited, I supported customers through 3CX and Meta Business Suite, processed WooCommerce orders, coordinated deliveries, reconciled payments, and managed stock receiving and warehouse operations.
Experience
Work history, roles, and key accomplishments
Customer Experience and Office Administration Associate
Mawu Africa
Jul 2026 - Present (1 month)
Manage inbound customer interactions via Gorgias and phone, consistently meeting a 2-hour response SLA. Resolve customer enquiries, complaints, and order queries, escalating complex cases within 24 hours.
Education
Degrees, certifications, and relevant coursework
Strathmore University
Bachelor of Science, Tourism Management
Pursued a Bachelor of Science in Tourism Management at Strathmore University's School of Tourism and Hospitality.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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