Faith Mutua
@faithmutua2
Dedicated customer service representative with a focus on client success.
KenyaWhat I'm looking for
I am a dedicated and resourceful customer service representative with a Bachelor’s Degree in Procurement and Logistics Management from Chuka University. My professional journey has been marked by a commitment to enhancing customer experiences through proactive engagement and effective problem-solving. I thrive in dynamic environments where I can leverage my skills in communication and collaboration to ensure customer satisfaction.
In my current role as a Customer Success Specialist at Gobeba Company, I serve as the first point of contact for customers, addressing inquiries and resolving complaints with a solutions-oriented mindset. My experience includes managing customer data, coordinating service delivery, and collecting feedback to improve operations. I take pride in my ability to maintain meticulous records and foster cross-functional collaboration to enhance service delivery.
Throughout my career, I have consistently demonstrated resilience and adaptability, whether managing high volumes of customer inquiries or implementing process improvements that enhance customer retention. I am eager to contribute my skills and experience to a forward-thinking organization that values customer success and operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Gobeba Company
Feb 2025 - Present (4 months)
Served as the first point of contact for customers, addressing inquiries, resolving complaints, and ensuring timely and satisfactory solutions to problems related to gas and water deliveries. Collaborated with delivery teams to ensure timely, accurate, and safe deliveries, especially in high-demand or emergency situations.
Customer Relations and Administration Personnel
Forever Finds Furniture
Sep 2024 - Jan 2025 (4 months)
Designed and implemented efficient workflows for inventory management, reducing stock discrepancies. Managed a high volume of customer inquiries and complaints through prompt and empathetic communication.
Procurement And Logistics Officer
Jantex Stationary
Jan 2020 - Aug 2024 (4 years 7 months)
Managed inventory levels, placed orders for new stock, and ensured proper maintenance of inventory. Addressed customer inquiries and complaints while providing information about products.
Customer Support Specialist
Ashleys Westgate Mall
Jan 2018 - Dec 2019 (1 year 11 months)
Corresponded daily with customers across multiple channels, providing timely and effective solutions to their inquiries and issues. Acted as a brand ambassador, maintaining and enhancing the company's reputation through professional and courteous interactions.
Administrative Assistant and Customer Care Intern
Singleton
May 2017 - Jan 2018 (8 months)
Supported daily operations by managing correspondence, scheduling meetings, and organizing events. Updated and maintained the internal knowledge base, ensuring all documentation was accurate and up-to-date.
Education
Degrees, certifications, and relevant coursework
CUChuka University
Bachelor's Degree, Procurement and Logistics Management
Grade: Second Class Honors Upper Division
Graduated with second class honors upper division. Studied the fundamentals of procurement and logistics management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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