Faith Mutua
@faithmutua3
Dedicated customer service representative with a passion for client success.
KenyaWhat I'm looking for
I am a dedicated and resourceful customer service representative with a Bachelor’s Degree in Procurement and Logistics Management from Chuka University. My professional journey has been marked by a commitment to enhancing customer experiences through proactive engagement and effective problem-solving. I have honed my skills in customer support, issue resolution, and cross-functional collaboration, ensuring that customer needs are met with empathy and professionalism.
In my current role as a Customer Success Specialist at Gobeba Company, I serve as the first point of contact for customers, addressing inquiries and resolving complaints efficiently. My proactive approach includes regularly checking in with customers to gather feedback and anticipate potential issues, which has significantly improved customer satisfaction. I am passionate about leveraging my skills to contribute to operational excellence and support the vision of overcoming challenges in the rapidly expanding healthcare service sector.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Gobeba Company
Feb 2025 - Present (8 months)
Served as the primary contact for customers, resolving inquiries and complaints related to gas and water deliveries. Collaborated with delivery teams to ensure timely and safe deliveries, especially in high-demand situations.
Customer Relations and Administration Personnel
Forever Finds Furniture
Sep 2024 - Jan 2025 (4 months)
Designed and implemented efficient workflows for inventory management and established a system for tracking sales and deliveries. Managed a high volume of customer inquiries and complaints, implementing personalized follow-up strategies.
Procurement And Logistics Officer
Jantex Stationary
Jan 2020 - Aug 2024 (4 years 7 months)
Managed inventory levels, placed orders for new stock, and ensured proper maintenance of inventory. Handled customer inquiries and complaints while maintaining strong relationships with suppliers.
Customer Support Specialist
Ashleys Westgate Mall
Jan 2018 - Dec 2019 (1 year 11 months)
Corresponded daily with customers across multiple channels, providing timely and effective solutions to inquiries and issues. Acted as a brand ambassador and collaborated with marketing and editorial teams to improve product offerings.
Administrative Assistant and Customer Care Intern
Singleton
May 2017 - Jan 2018 (8 months)
Supported daily operations by managing correspondence, scheduling meetings, and organizing events. Updated and maintained the internal knowledge base, ensuring all documentation was accurate and up-to-date.
Education
Degrees, certifications, and relevant coursework
CUChuka University
Bachelor’s Degree in Procurement and Logistics Management, Procurement and Logistics Management
2020 - 2024
Grade: Second Class Honors Upper Division
Graduated with second class honors upper division. Studied Procurement and Logistics Management at Chuka University.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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