Open to opportunities

L’Oreal Stephenson

@lorealstephenson

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Experienced sales and training leader specializing in insurance, retail management, and customer-focused growth.

United States

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What I'm looking for

I seek a role leveraging sales, training, and multi-unit management to drive revenue growth, develop teams, and improve customer retention.

I am a results-driven sales and training professional with extensive experience in insurance sales, multi-unit retail management, and curriculum development. I have led teams of up to 22 direct reports, managed P&L and budgets, and consistently met enrollment and sales targets across roles.

Throughout my career I built and delivered instructor-led and web-based training for global audiences, reduced customer defection rates by 5.8%, and improved frontline performance through needs-based coaching and curriculum design. I also have hands-on experience in licensing, quoting, and cross-selling insurance products while delivering exceptional customer service.

I seek opportunities where I can apply my strengths in performance management, instructional design, and customer retention to drive revenue growth and develop high-performing teams.

Experience

Work history, roles, and key accomplishments

Admissions Advisor

Midwest Technical Institute

Jan 2024 - Jan 2025 (1 year)

Interviewed prospective students, conducted campus tours, and advised on accreditation, placement assistance, and student services to meet enrollment goals.

Student Recruitment Admissions Counseling Enrollment management Student Services CRM

Licensed Sales Producer

GEICO

Jan 2019 - Jan 2024 (5 years)

Quoted and sold auto and personal lines insurance, educated clients on coverage comparisons, and generated internet leads with average conversion around 7%.

Insurance Sales Auto Insurance Lead Conversion Cross Selling Customer Service Quoting Needs Analysis Compliance

Licensed Sales Producer

Allstate

Jan 2018 - Jan 2019 (1 year)

Achieved sales goals through leads and referrals, conducted needs-based policy reviews, and updated coverage to protect customers' insurance and financial needs.

Insurance Sales Policy Reviews Customer Retention Lead Management Referrals Customer Experience

Retail Store Manager

TCC Wireless (T-Mobile)

Jan 2017 - Dec 2017 (11 months)

Managed store operations including staffing, inventory, audits, payments, and performance direction to drive team results and ensure compliance with data security policies.

retail management Staffing Inventory Management Cash Handling Performance Management Customer Service

Training and Curriculum Developer

Confie Insurance & Group Holdings

Jan 2014 - Jan 2016 (2 years)

Led global training initiatives, developed instructor-led and web-based curriculum, managed project plans, and mentored staff to improve customer service resolution.

Instructional Design LMS Curriculum Development Training Delivery Project Management Coaching E Learning Assessments

Regional Store Manager

InsureOne (Confie Insurance)

Jan 2009 - Jan 2014 (5 years)

Managed multi-location operations and P&L, set sales goals, produced sales reports, implemented retention programs that reduced defection by 5.8%, and supervised 15–22 staff.