Jennifer Cross
@jennifercross1
Insurance and learning professional specializing in coaching, facilitation, and client trust.
United StatesWhat I'm looking for
I’m a Learning & Development and Insurance professional with 20+ years of experience developing people, coaching communication skills, facilitating learning, and building trusted client relationships. I design and deliver training, mentor new employees, and simplify complex insurance concepts for diverse audiences.
In my current role as a Licensed Insurance Producer, I guide more than 120 clients each month through complex insurance decisions using consultative communication techniques. I build trust by translating coverage into clear, customer-friendly language, adapt my communication to each client, and collaborate with internal departments to improve outcomes and retention.
Previously, I trained and mentored new agents and supported onboarding and workforce development, strengthening performance through personalized coaching and instructional support. Across recruiting, sales, and training worksite programs, I’ve been recognized for strong communication, consultative problem-solving, and improv ing learner confidence through consistent, relationship-driven support.
Experience
Work history, roles, and key accomplishments
Licensed Insurance Producer
Zander Insurance
Mar 2023 - Present (3 years 4 months)
Guided 120+ clients each month through complex insurance decisions using consultative communication. Explained complex coverage concepts clearly, coached customers through difficult decisions, and collaborated with internal departments to improve outcomes and retention.
Licensed Insurance Producer
Comparion Insurance / Liberty Mutual Insurance
Mar 2021 - Feb 2023 (1 year 11 months)
Educated clients on insurance products, risk management, and coverage recommendations by simplifying complex information. Resolved customer concerns using empathy, active listening, and problem-solving to build long-term relationships.
Recruiter, Client Liaison
HG Staffing
Sep 2020 - Feb 2021 (5 months)
Built relationships with employers and candidates while coaching applicants through the hiring process. Communicated expectations clearly across stakeholders and supported onboarding and workforce development efforts.
Insurance Sales Agent - Worksite
PMA USA / Washington National
Feb 2018 - Oct 2019 (1 year 8 months)
Delivered benefit education to employer groups across multiple industries. Trained and mentored 14 new agents, providing coaching and ongoing support to improve confidence and performance.
Administrative Assistant
City of Franklin Administration Office
Jul 2017 - Dec 2017 (5 months)
Coordinated communications and administrative support for the Mayor's Office. Managed multiple priorities while maintaining professionalism and accuracy.
Consulted with prospective families regarding senior living options and supported informed decision-making. Developed trusted relationships through empathy and effective communication, and served as an informal resource for newer team members.
Provided insurance and financial services and mentored colleagues within the Employee Benefits division. Educated clients and employer groups on complex financial and insurance products and built long-term business relationships through consultative communication.
Sales Representative, Trainer & Supervisor
Jul 2007 - Mar 2010 (2 years 8 months)
Designed and delivered instructor-led and side-by-side training for new representatives. Coached employees on communication and sales effectiveness, used performance metrics and coaching to improve results, and led development through encouragement and feedback.
Education
Degrees, certifications, and relevant coursework
Belmont University
Bachelor of Business, Management, Management
Earned a Bachelor of Business, Management degree at Belmont University. Studied management coursework as part of the business program.
Aquinas College
Associate of Business Management, Business Management
Earned an Associate of Business Management degree at Aquinas College. Completed foundational coursework in business management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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