Open to opportunities

Long Do

@longdo1

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Operations & Support Manager who builds Shopify stores and uses data analytics to improve growth and retention.

Vietnam

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What I'm looking for

I’m looking for a role where I can combine Shopify operations and client support with data-driven decision-making—building dashboards, improving conversion and retention, and collaborating cross-functionally to scale e-commerce or growth initiatives.

I’m an Operations & Support Manager who helps businesses launch and optimize Shopify-driven e-commerce. I manage end-to-end store setup (products, collections, apps, themes, payments, shipping) and multi-location inventory across Shopify Online and POS, then support clients through technical troubleshooting and ongoing optimizations.

I also bring a strong analytics mindset: I’ve led data migrations into Shopify with synchronized inventory, orders, and customer data, and I use Python, SQL, Seaborn/Matplotlib, and Tableau/Power BI to turn complex information into clear decision support. Earlier roles sharpened my consultative sales approach, stakeholder coordination, and marketing execution across major brands.

Experience

Work history, roles, and key accomplishments

Current

Operations & Support Manager

Current

Tomorrow Labs

Apr 2026 - Present (3 months)

Built and configured Shopify stores end-to-end and implemented multi-location inventory across Shopify Online and POS. Led data migrations and POS implementation, and provided client support retainers with ongoing troubleshooting and optimizations.

Shopify Data Migration POS Implementation Customer Data Synchronization Technical Troubleshooting client support Shop Optimization

Current

Project Manager

Current

Hung Long

Jan 2023 - Present (3 years 6 months)

Managed end-to-end real estate projects by coordinating with architects, contractors, government agencies, and stakeholders. Assessed acquisition opportunities and risks, handled permits/approvals, created compliant designs/plans, and managed budgets and cost-effective strategies.

Project Management Stakeholder Management Project Coordination Risk Assessment Regulatory Compliance Market Research Budgeting Cost Effective Planning

Account Executive

Artemis Digital

Nov 2024 - Feb 2026 (1 year 3 months)

Engaged prospective clients weekly using consultative sales techniques to generate new business opportunities. Built and managed a sales pipeline, increasing new client acquisitions through targeted digital marketing strategies.

Consultative Sales Prospecting Sales Pipeline Management Client Acquisition Digital Marketing Strategy

Sales Specialist/Relationship Manager

1Long

Feb 2024 - Jun 2024 (4 months)

Acquired and onboarded high-value clients and managed relationships with affluent/HNWI clients to improve retention. Led product management initiatives for high-net-worth clients and delivered data-driven market insights to support investment strategy and portfolio performance.

HNWI Client Acquisition Client Onboarding Relationship Management Client Retention Product Management Wealth Solutions Market Research Sales & Management

Funding and Growth Intern

Rootopia

Mar 2023 - Jan 2024 (10 months)

Supported funding and growth initiatives in a P2P lending fintech using BI tools and SQL. Performed user segmentation and cohort analysis and ran A/B testing to optimize digital strategies and conversion performance.

BI Tools SQL User Segmentation Cohort Analysis Retention Analysis A B Testing Digital Strategy Conversion Rate Optimization

Digital Planner

Publicis Groupe

May 2018 - Sep 2019 (1 year 4 months)

Led digital marketing campaigns for major brands, improving audience engagement through targeted content strategies. Developed campaign communication plans using audience research and segmentation, contributing to strong YouTube viewership and increased brand visibility.

Campaign Planning Content Strategy Audience Engagement Communications Planning Audience Research Audience Segmentation YouTube Marketing

Education

Degrees, certifications, and relevant coursework

University of Victoria

Bachelor of Arts, Economics

Activities and societies: Relevant coursework: Descriptive Statistics & Probability; Statistical Inference.

Earned a Bachelor of Arts with an Economics major from the University of Victoria. Coursework covered core topics in statistics and probability.

University of Victoria

Bachelor of Commerce, Business

2020 -

Activities and societies: Relevant coursework: Statistics for Business; Managerial Economics; Critical Thinking.

Started a Bachelor of Commerce program at the University of Victoria. Coursework focused on statistics and business/economics foundations.

CoderSchool

Data Science Track, Data Science

2025 -

Activities and societies: Intensive course (20+ hours per week). Hands-on data analysis project.

Completed an intensive Data Science Track focusing on fundamentals of data analysis with Python and SQL, statistical techniques, and machine learning models. Practiced hands-on data analysis projects with real-world applications.