Uyen Nguyen

I’m an Operations & Account Management professional with 5+ years of experience supporting startups and SMEs through operations coordination, client management, and workflow optimization. I thrive in fast-paced, remote-first environments where cross-functional communication directly impacts delivery quality.

In my current operations role, I coordinate across 4 internal teams to support accurate, timely service delivery, handling up to 2,000 orders during peak months. I manage operational timelines, schedules, milestone tracking, and pricing/lead-time coordination, while supporting daily customer communication and issue resolution.

I also deepen performance with process improvements and data. I’ve improved SOP documentation and reduced manual workflows using AI-assisted tools, and I conduct market research, user research, and operational reporting using Python and Power BI. Previously, as an Account Manager, I coordinated 1–3 workshops weekly, handled contract administration and payment reconciliation, and supported launching an F&B sub-brand that achieved a 5% conversion rate within the first 3 months.

Earlier, I led cross-functional coordination for branding, marketing, and production projects involving teams of 3–10 members, serving as a primary client contact and managing concurrent deliverables, supplier coordination, and business documentation (including NDAs). I bring a hands-on operational mindset from shop operations experience—streamlining workflows, managing supplies, and improving customer experience through better internal communication.