Hai Long Nguyen
@hailongnguyen
Aspiring eCommerce Data Analyst turning SQL/Python insights into actionable business decisions.
VietnamWhat I'm looking for
I’m a Business Administration graduate with hands-on experience as an IT Specialist, where I built a practical analytical mindset through data-driven operational work. At J.W. Marriott Hanoi Hotel, I provided IT support and system maintenance for 600+ end-users by troubleshooting incidents, managing user permissions, and performing preventive maintenance—achieving 97% first-contact resolution and 98% user and guest satisfaction.
I’m now focused on transforming data into actionable insights to support business decisions and drive sustainable growth, especially in eCommerce. My projects include eCommerce performance analysis with SQL and Google BigQuery, fintech exploration and cleaning with Python (Pandas/NumPy) in Google Colab, and customer RFM analysis with Power BI to deliver real-time insights for market expansion and strategic product identification.
Experience
Work history, roles, and key accomplishments
Provided IT support and system maintenance for hardware, software, network infrastructure, and application access for 600+ end-users, improving first-contact resolution to 97% and user satisfaction to 98%.
Planned and configured Point-of-Sale systems and external access points for major annual events.
Performed root-cause analysis to minimize service disruptions during peak operations.
Entered and managed daily restaurant orders for 8 restaurants in the BirchStreet system.
Coordinated with Purchasing and Receiving/Store teams to ensure accurate records and timely procurement processing.
Scheduled shifts for 150+ culinary associates in the SunFish system to maintain smooth operations.
Education
Degrees, certifications, and relevant coursework
University of Economics and Business
Business Administration
2013 - 2017
Completed a Business Administration program at the University of Economics and Business (Vietnam National University) from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Social media
Job categories
Skills
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