Open to opportunities

Harley Hon

@harleyhon

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Passionate business leader with expertise in operations and customer success.

Vietnam

Message

What I'm looking for

I seek a professional, growth-oriented environment to refine my skills and contribute meaningfully.

I am a passionate business leader with an entrepreneurial mindset and strong business ethics, backed by over 10 years of experience in customer-facing roles. My journey has led me to found SOSP Consulting Group, where I provide market entry solutions for foreign solopreneurs and SMEs looking to expand into the Vietnamese market. My focus is on developing effective marketing strategies, nurturing client relationships, and optimizing business operations to ensure sustainable growth.

Previously, I served as a Senior Operations Manager at JOBHOPIN, where I led teams to enhance customer satisfaction and operational efficiency. My leadership resulted in significant achievements, including resolving complex cases that prevented substantial revenue losses and successfully launching operational projects. I am committed to fostering a high-performing, customer-centric culture that aligns with organizational goals and drives business success.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

SOSP Consulting Group

May 2024 - Present (1 year 1 month)

Founded and led SOSP Consulting Group, providing market entry solutions for foreign solopreneurs and SMEs in Vietnam. Focused on marketing strategies, business development, and operational excellence to ensure client success.

Market Research Business Development SEO CRM (Salesforce)Project Management

Senior Operations Manager

JOBHOPIN

Apr 2023 - Sep 2023 (5 months)

Led Customer Success and Operations Excellence teams, enhancing client satisfaction and operational efficiency. Managed resource allocation and implemented data-driven improvements across teams.

Customer Success Team Leadership Data Analysis Project Management

Customer Service Manager

SHOPEEFOOD

Mar 2020 - Jun 2022 (2 years 3 months)

Oversaw daily Customer Service Operations and led a team of 35. Focused on performance management, process optimization, and cross-functional collaboration to enhance customer experience.

Customer Service Performance Management Process Optimization Cross Functional Collaboration Data Analysis

Education

Degrees, certifications, and relevant coursework

Western Sydney University

Master of Business Administration, Business Operations

2021 - 2023

Pursued a Master of Business Administration with a focus on Business Operations and Customer Experience. Developed key skills in entrepreneurship, new business development, leadership, strategic planning, and project management.