londiwe precious Gumede

I am a dedicated customer experience and service consultant with over a decade of front-line experience delivering sales, onboarding, and retention for subscription-based services. I combine product knowledge, clear communication, and problem-solving to build long-term customer relationships.

At MultiChoice (DStv) I have managed customer portfolios, facilitated insurance sales and claims, and led seasonal campaigns to drive upsell and retention. I serve as a primary contact for onboarding, project management, and post-go-live support, ensuring customers achieve value from the service.

My work emphasizes measurable performance: meeting targets, reducing churn, and producing regular reporting while handling billing and technical queries. I have also coordinated regional events, vendor liaison, and brand activations that supported marketing and sales objectives.

I hold certifications in FAIS (short-term insurance) and am completing a Higher Certificate in Project Management; I bring a service-oriented, consultative approach and practical CRM/SAP experience to roles focused on customer success and account management.