Open to opportunities

bontle Lebotse

@bontlelebotse

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Dedicated client relationship manager with extensive customer service experience.

South Africa

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What I'm looking for

I am looking for a role that values customer-centric service and offers growth opportunities.

I am a seasoned Client Relationship Manager with over six years of experience in the healthcare sector, specializing in customer service and relationship management. My journey began as a Sales Consultant, where I honed my skills in telephonic communication and customer engagement, ensuring that every query was resolved effectively and efficiently.

Throughout my career, I have consistently demonstrated my ability to maintain strong relationships with clients and stakeholders. At Discovery Health, I excelled in managing client inquiries, processing claims, and ensuring that members received timely and accurate information. My commitment to service excellence has been recognized through my ability to achieve performance metrics and contribute to the development of client service standards.

With a solution-oriented mindset and a passion for helping others, I am eager to bring my expertise in customer support and relationship management to a new role where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

Discovery Health

Mar 2018 - Jul 2023 (5 years 4 months)

Oversaw client relationships and managed escalations through written correspondence. Ensured accurate processing of membership changes and claims, while maintaining compliance with company policies. Provided regular updates to management on workload and performance metrics.

Client Relationship Management Claims Management Communication Performance Tracking Escalation Management Compliance Stakeholder Engagement

Customer Service Agent

Discovery

Nov 2015 - Apr 2023 (7 years 5 months)

Managed inbound customer queries regarding medical aid information, ensuring accurate data processing and effective communication. Liaised with internal and external parties to resolve issues, escalated inquiries, and maintained relationships with clients. Focused on delivering first-time resolution and adhering to service level agreements.

Customer Service Data Analysis Communication Problem Solving Relationship Management Medical Aid Knowledge Service Delivery Escalation Management

Product Promoter

Leading Edge

Jan 2015 - Aug 2015 (7 months)

Promoted in-store products including cleaning supplies and beverages. Achieved key performance metrics while ensuring customer engagement and satisfaction.

Customer Engagement Sales Metrics Communication Marketing Team Collaboration Customer Service Time Management Performance Tracking

Sales Consultant

DCS Home Security

Jan 2015 - Jun 2015 (5 months)

Engaged in cold calling to sell ADT Home Security products, focusing on customer service and product knowledge. Worked evenings to accommodate customer needs and achieved sales targets.