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BL@bontlelebotse
Dedicated client relationship manager with extensive customer service experience.
South AfricaI am a seasoned Client Relationship Manager with over six years of experience in the healthcare sector, specializing in customer service and relationship management. My journey began as a Sales Consultant, where I honed my skills in telephonic communication and customer engagement, ensuring that every query was resolved effectively and efficiently.
Throughout my career, I have consistently demonstrated my ability to maintain strong relationships with clients and stakeholders. At Discovery Health, I excelled in managing client inquiries, processing claims, and ensuring that members received timely and accurate information. My commitment to service excellence has been recognized through my ability to achieve performance metrics and contribute to the development of client service standards.
With a solution-oriented mindset and a passion for helping others, I am eager to bring my expertise in customer support and relationship management to a new role where I can continue to make a positive impact.
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Work history, roles, and key accomplishments
Discovery Health
Mar 2018 - Jul 2023 (5 years 4 months)
Oversaw client relationships and managed escalations through written correspondence. Ensured accurate processing of membership changes and claims, while maintaining compliance with company policies. Provided regular updates to management on workload and performance metrics.
Discovery
Nov 2015 - Apr 2023 (7 years 5 months)
Managed inbound customer queries regarding medical aid information, ensuring accurate data processing and effective communication. Liaised with internal and external parties to resolve issues, escalated inquiries, and maintained relationships with clients. Focused on delivering first-time resolution and adhering to service level agreements.
Leading Edge
Jan 2015 - Aug 2015 (7 months)
Promoted in-store products including cleaning supplies and beverages. Achieved key performance metrics while ensuring customer engagement and satisfaction.
DCS Home Security
Jan 2015 - Jun 2015 (5 months)
Engaged in cold calling to sell ADT Home Security products, focusing on customer service and product knowledge. Worked evenings to accommodate customer needs and achieved sales targets.
Degrees, certifications, and relevant coursework
Diploma in Musical Theatre and Drama, Performance Arts
2013 - 2015
Studied Musical Theatre and Drama, developing skills in performance arts, including acting, singing, and stage presence.
Grade 12, General Education
2011 - 2012
Completed Grade 12, focusing on foundational education and skills development necessary for further studies and career opportunities.
Software and tools used professionally
South AfricaYou can contact bontle and 90k+ other talented remote workers on Himalayas.
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