Crystal Van graan

I am a results-driven customer service consultant with over a decade of experience in enhancing customer experiences and loyalty. My journey began at The Body Shop, where I honed my skills in providing excellent customer service and managing transactions. This foundational experience paved the way for my role at HomeChoice, where I excelled as a consultant, managing customer inquiries and resolving issues with a focus on satisfaction.

Throughout my career, I have developed a strong rapport with clients, utilizing my communication and problem-solving skills to provide personalized solutions. My efforts have consistently resulted in high customer satisfaction ratings, with a notable 95% satisfaction score. I take pride in my ability to analyze customer feedback and implement strategies that enhance service delivery, contributing to a 30% increase in customer retention.

In addition to my customer service expertise, I have experience in data capturing and verification, where I ensured accuracy and compliance with data protection regulations. I am passionate about mentoring new team members and streamlining processes to improve efficiency. I look forward to bringing my skills and dedication to a new opportunity where I can continue to make a positive impact.