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Aditya NathAN
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Aditya Nath

@adityanath

I’m a Senior Customer Success & Account Manager driving churn reduction and NRR growth.

India
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What I'm looking for

I’m looking for a SaaS/Cloud Customer Success role where I can own post-sales outcomes, lead WBR/QBR rhythms, drive renewals and expansion, and partner with engineering and executives to grow NRR through data-driven get-to-green plans.

I’m a results-driven Senior Customer Success & Account Manager with 6+ years of experience across SaaS, Cloud, FinOps, and HRMS environments, with a primary focus on the North American market. I own full post-sales outcomes—from onboarding, API integrations, and custom reporting to WBR/MBR/QBR facilitation, GTM field engagements, renewals, and upsell/cross-sell expansion.

I consistently turn red accounts green through proactive customer health monitoring, get-to-green plans, and executive-level stakeholder engagement. In recent work, I managed an $8M+ portfolio of 100+ enterprise accounts and reduced churn risk by 23% via targeted interventions; previously, I generated $115K MRR and contributed €151K in revenue through retention and expansion motions—supported by hands-on AWS/Google Cloud expertise and tools like Salesforce CRM, Looker, and Power BI.

Experience

Work history, roles, and key accomplishments

SL

Engagement Manager & CSM

Sphinx Worldbiz Limited

Aug 2022 - Jan 2023 (5 months)

Managed renewals and relationship health for the company’s SaaS HRMS platform (SHRM Pro), retaining and expanding accounts by re-engaging disengaged customers and guiding value realization. Contributed to €151K in revenue and used high-touch engagement and usage insights to prevent churn and execute win-back strategies for at-risk accounts.

Education

Degrees, certifications, and relevant coursework

MU

Mangalayatan University

Master of Business Administration, Sales & Marketing

2024 -

Pursuing an MBA focused on Sales and Marketing at Mangalayatan University.

AS

Arunachal University of Studies

Bachelor of Computer Applications, Computer Applications

2016 - 2019

Earned a Bachelor in Computer Applications (BCA) from Arunachal University of Studies.

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