Open to opportunities

Lindsey Klutts

@lnklutts

My name is Lindsey and I am looking for a job that has stability and can expand my professional skills. Either in the US or in other countries.

United States

Message

What I'm looking for

I am looking for customer care representative remote jobs. Either in the United States, Canada, or in Europe. (Willing to relocate for the job)

With a Background in C-Suite Executive Assistance & Extensive Consumer Services, I aim to build a Career Primarily to Learn and Expand my Professional Skills, as well as find an Excellent Cultural Fit. Currently Seeking a Long Term Career Oriented Commitment to a Remote Working Situation if at all possible.

Experience

Work history, roles, and key accomplishments

Current

Executive Tier Support & Service Agent

Current

FEMA - Navient

Oct 2023 - Present (2 years 10 months)

Provided executive tier support for crisis management, emergency declaration services, and loan repayment restructuring. Maintained high customer satisfaction ratings while handling confidential client information and directing aid efforts.

Customer Service Crisis Management Confidentiality Time Management Conflict Resolution

Current

Content Creator & Digital Graphic Design

Current

Freelance Independent Work

Dec 2020 - Present (5 years 8 months)

Created content and digital graphics, implementing SEO strategies and social media engagement to increase brand awareness. Produced two full-length videos per week with a monthly engagement increase of 30%.

Content Creation SEO Digital Production Graphic Design social media engagement Video Editing Marketing Analytics

Chief Exec Assistant & Customer Services Director

Beacon Reach

Jul 2021 - Sep 2023 (2 years 2 months)

Provided executive assistance including scheduling, travel, event planning, and communication management. Generated informational summaries and statistical presentations for executive review, and curated social media content.

Executive Assistant Scheduling Travel Planning Event Planning Social Media Management Data Analysis And Presentations Google Workspace Wrike Slack Teams Zoom

Retail Sales Associate & Customer Support

Sketchers Footwear & Hot Topic

Oct 2020 - Sep 2021 (11 months)

Resolved challenging customer interactions during COVID-19 safety procedures while maintaining a calm and empathetic approach. Achieved six-time Employee of the Month locally and regionally.

Customer Service Sales Conflict Resolution Empathy

Overnight Manager & Onboarding Recruiter

McDonald's

Apr 2016 - Feb 2020 (3 years 10 months)

Supervised a team of 32+ employees and created onboarding procedures that resulted in over 50 new hires. Reduced turnover rate by over 50% by addressing staff needs individually.

Team Leadership Onboarding Employee Engagement Conflict Resolution Time Management