Paul Leo

I've supported high-volume customer communications across email, live chat, phone, and social media DMs, handling more than 80 inquiries daily through Zendesk and Salesforce.

I maintained a 98% CSAT rating by resolving issues efficiently and professionally, while standardizing response templates to reduce team resolution times by 20%.

As a virtual assistant and content operations specialist, I manage executive calendars and inboxes, reducing scheduling conflicts by 30%. I also coordinate travel, expense reporting, invoice tracking, database entry, and remote-team administration.

I update digital web content with accuracy and brand adherence, and use Trello, Asana, Notion, and Slack to keep daily operations organized. My B.A. in Communication and Mass Communication supports my clear, customer-focused approach.