Open to opportunities

Rakeshia Jones

@rakeshiajones

Message

Remote customer support professional delivering accurate data, fast responses, and organized admin support.

United States

Message

What I'm looking for

I’m looking for a remote role where I can support customers via email/chat, manage admin tasks like scheduling and records, and handle data entry accurately—while working independently in a professional, fast-paced environment.

I’m a dedicated, detail-oriented professional seeking a remote customer service, virtual assistant, data entry, or administrative support role. I assist customers through phone, email, and live chat, resolve concerns efficiently, and maintain accurate records while keeping professionalism in fast-paced environments.

I’ve also managed scheduling, email correspondence, online files, and virtual meeting coordination as a Virtual Administrative Assistant. From data entry with confidential information to independent content creation, I bring strong communication, organization, multitasking, online customer interaction, and problem solving to every task.

Experience

Work history, roles, and key accomplishments

Current

Independent Content Creator

Current

Self-Directed Projects

Jan 2021 - Present (5 years 5 months)

Created social media content focused on art and creative design, managing content scheduling and audience engagement. Produced visual content using editing apps and online tools while building communication and branding skills through digital platforms.

Social Media Management Content Creation Content Scheduling Audience Engagement Creative & Design Mobile Editing Branding Communication Skills

Remote Customer Service Rep

Brightway Support Solutions

Jan 2023 - Jan 2025 (2 years)

Assisted customers via phone, email, and live chat, resolving concerns professionally and efficiently. Updated customer records with accurate account information and supported high customer satisfaction in a remote environment.

Remote Customer Support Customer Service Problem Solving Time Management Customer Satisfaction Administrative Support

Virtual Administrative Assistant

Greenline Consulting Group

Jan 2022 - Jan 2023 (1 year)

Managed scheduling, email correspondence, and online files, while supporting data entry and document organization. Coordinated virtual meetings and maintained calendars to support daily remote administrative operations.

Virtual Administration Scheduling Data Entry Calendar Management Google Workspace

Data Entry Clerk

SouthPoint Business Services

Jan 2020 - Jan 2022 (2 years)

Entered and maintained confidential customer information with accuracy, reviewing documents for errors and updating digital records. Managed multiple tasks independently while meeting daily deadlines in a remote work setting.

Data Entry Confidentiality Record keeping Document Review Quality Control Administrative Support CRM Systems Remote Work