Open to opportunities

Liz User

@lizuser2

Message

Experienced healthcare professional with expertise in HR and care coordination.

United States

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and prioritizes patient care.

I am an accomplished healthcare professional with over 8 years of diverse experience in the industry, ranging from Human Resources to Care Coordination. My expertise lies in benefit programs, including health, pension, life, and disability insurance enrollments. I have a comprehensive understanding of the entire HR lifecycle, which includes recruitment, onboarding, employee relations, compensation, benefits, training, and compliance with EEO regulations. My strong interpersonal and communication skills enable me to foster meaningful relationships with both staff and clients, ensuring a supportive and productive work environment.

Throughout my career, I have demonstrated outstanding problem-solving abilities and active listening skills, allowing me to effectively address and resolve complex customer issues with tact and professionalism. My experience with various EMR and EHR systems, particularly EPIC, has equipped me with the technical proficiency necessary to excel in patient care coordination. I am passionate about health and wellness, often engaging in discussions about healthy habits and promoting a culture of well-being within the organizations I serve.

Experience

Work history, roles, and key accomplishments

Current

Medical Transportation Advocate

Current

MAS Transportation

Sep 2024 - Present (10 months)

Supported customers by scheduling and authorizing requests for non-emergency Medicaid transportation. Ensured efficient coordination of medical transport services.

Customer Service Scheduling Medicaid Transportation Management Authorization

Care Coordinator

Ceras Health Care

Jan 2021 - Jan 2024 (3 years)

Provided monthly engagement to patients enrolled in various health management programs, explaining the value of services and ensuring accurate data entry into the Ceras platform. Met key performance indicators for patient assessments and contributed to developing comprehensive care plans.

Chronic Care Management EMR Patient Engagement Data Entry Care Coordination Performance Metrics

Enrollment/Onboarding Specialist

Ceras Health Care

Jun 2020 - Jan 2021 (7 months)

Onboarded new patients to the I'M HOME! platform for various health services, completing enrollment requirements and responding to calls and emails promptly. Encouraged customer compliance with product utilization and provided feedback for process improvement.

Enrollment Process Customer Service Process Improvement Communication Patient Education Data Management Compliance

Human Resources Assistant

Eger Health Care & Rehabilitation

Feb 2019 - Jun 2020 (1 year 4 months)

Coordinated benefit programs including health, pension, and life and disability insurance enrollments, communicating with service providers and maintaining personnel files. Managed recruitment, employee relations, compensation, and training aspects of HR.

Benefits Administration Recruitment Employee Relations Compensation Training HRIS ADP

Human Resources Coordinator (Onboarding specialist)

Centers Plan for Healthy Living

Oct 2015 - Apr 2018 (2 years 6 months)

Responded to internal and external HR-related inquiries, coordinated HR events, training, and onboarding, and maintained employee files. Managed employee data in HRIS PAYCOM, conducted background checks, and assembled new hire packets.

Onboarding HRIS Background Checks Employee File Management HR Policies Data Entry

Member Service Representative

Centers Plan for Healthy Living

Jun 2015 - Oct 2015 (4 months)

Handled incoming inquiries from customers and providers regarding various Medicaid and Medicare plans, gathering information and educating callers on services and coverage. Prepared correspondence and documented call details in CaseTrakker.

Customer Service Medicaid Medicare Inquiries Handling Documentation CaseTrakker Communication Problem Solving Data Entry

Customer Service Representative

S&D KIDS ONLINE

Jan 2012 - Nov 2013 (1 year 10 months)

Provided customer service support, addressing inquiries and resolving issues for online customers. Maintained high levels of customer satisfaction through effective communication.

Customer Service Communication Problem Solving Customer Satisfaction Inquiries Handling Conflict Resolution

Client Manager

NEW TREND VISION

Mar 2011 - Jan 2012 (10 months)

Managed client accounts, ensuring client satisfaction and fostering strong relationships. Handled client inquiries and provided solutions to meet their needs.

Client Management Account Management Customer Relationship Management Problem Solving Communication Negotiation

Software Testing & Quality Assurance

SANDATA TECHNOLOGIES

Oct 2008 - Feb 2010 (1 year 4 months)

Performed software testing and quality assurance to ensure product reliability and functionality. Identified and documented software defects and worked with development teams for resolution.

Software Testing Quality Assurance Test Case Development Regression Testing User Acceptance Testing

Education

Degrees, certifications, and relevant coursework

College of Staten Island

Bachelor of Science, Psychology

Completed a Bachelor of Science degree with a focus on Psychology. Gained a comprehensive understanding of psychological principles and research methods.